Just a final thank you to my entire Loan Team! God bless
Nice guy. But gaslighted me regarding the payments… told me total cash to close was $69000. We had put an Ernest deposit of $7000 and I asked him multiple times if that was included and he said yes. Of course the day of closing I was asked to pay the $69000 and that my Ernest didn’t count. So there’s $8000 dollars I had to fork out. Also said we could close on May 1 so that we didn’t have to make the payment till July 1st. But didn’t mention that really it screws me more by paying $3000 dollars up front in just interest. I get thats the “rules” but I had no idea about that till looking at closing docs… like arnt you guys already getting enough money off me for the next 30 years…This experience was supposed to be exciting and easy for veterans and as I sit back now I feel that I got totally bent over Will not use veterans United again
Response from Veterans United
Hey Zachary,
I’m really sorry to hear that your experience left you feeling misled and frustrated—especially at the finish line of such a huge life milestone. Closing day should bring excitement and relief, not surprise costs or confusion over what’s due and why. You asked important questions along the way, and if our answers weren’t clear or ended up being incorrect, that’s on us.
I understand how frustrating it must’ve felt to find out your earnest money wasn’t applied the way you expected, or to learn about the prepaid interest cost only after seeing the final numbers. Even when those things follow industry standards, it’s still our job to walk you through them clearly—and it sounds like we dropped the ball there. That lack of transparency took away from what should’ve been a proud, exciting moment, and I hate that we let you down in that way.
If you're open to it, I’d like my client advocate team to have the chance to review your experience further and share your concerns with our/their leadership. You can reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, and we’re always here to listen.
Just closed on my home, and I couldn’t be more thankful for Lance and his team at Veterans United. They were solid from day one, always quick to answer questions, super patient, and made the whole process way less stressful than I expected.There were a few bumps along the way, but they never left me hanging. They really took the time to explain everything and made sure I felt comfortable with each step. I always felt like they had my back.Big thanks to the whole crew for helping me get to the finish line. I’d definitely recommend them to anyone buying a home, especially fellow vets. You’ll be in great hands.
This was the best experience buying a home I have ever had! I couldn’t recommend all of them enough! They were simply the best!
Veterans United is extremely helpful when it comes to purchasing a home! They are knowledgeable about the different kinds of loans and the requirements needed. Their help has been instrumental regarding my first home purchase, and I would use them again in the future!
We are sincerely grateful to each of these professionals for their expertise, patience, and care. Their efforts made all the difference, and we couldn’t be happier with the experience and the outcome.
A+++ Will do business again in the future. Can’t say enough about Tyler Adolphson and Team. They made the VA home buying experience as easy as possible. Everybody knows how much of a headache getting a VA loan can be. This was my third VA loan and by far the simplest. Hats off to my team getting it done and keeping me informed throughout the process. I highly recommend using Veterans United for your VA loan. Just wanted to thank the team one last time.
From start the finish, the team that assisted me was upbeat, informative, supportive and all of to utmost desirable characteristics of true customer service. I would perpetually recommend this team. Thank you all!
The entire team was amazing, but Chelsea was stood out through the entire process. Words alone can not express how amazing she is. I am a Nursing Student, Full-time employee, wife and mother. I felt the pressure of everything mentally, Chelsea called me and the first thing she asked as “How are you doing?” That speaks volumes. Her ability to connect to her clients is a gift.
The process was very smooth. The use of technology to streamline the process was great. Everyone was friendly and professional. I’m very happy with the service I received and my new home. Thank you to the team!
To every Veteran out in the world. Please pick up the phone and call Veteran's United.
This is my 3rd home purchase and by far the simplest and streamlined of them all. Thank you to the entire team that supported me during the process, you are all incredible. Highly recommended to any Veteran starting the home purchasing process.
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Another very important part of Brice’s team was Anna Anna Barton professional kind competent knowledgeable never delayed in helping with anything that we needed and we were long distance of course like most people are, but we definitely needed a kind voice and Anna Barton was there as well as the whole team.
R/ Deborah & Jill
As a first-time homebuyer, I had a lot of questions, but Nathan and his team made the whole process simple and stress-free. They were super helpful, easy to talk to, and kept me in the loop the entire time. Highly recommend!
Glad the deal is finally done. Several things happened with the sale that was out of mine and Veterans United’s control. I would say there needs to be an improvement on internal communication within the company. It felt like at some points the team wasn’t on the same page and gave out conflicting information.
