Very smooth experience with Rob he answered all our questions and was always chill and professional. Thanks for providing outstanding customer service.
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Highly recommended
Our first encounter with Veterans United was very smooth. Our second, was not. We could have ultimately lost our deal due to delays in closing. Response times were sometimes 3-4 days. We were expected to complete our things quickly and we were not met with the same respect. Everything was very delayed and there was no sense of urgency from them. Overall it was not a good experience. Buying a house should be exciting, we were mostly just relieved we wouldn't have to go through anything else with them.
Response from Veterans United
Hello Jesse, we appreciate your feedback on this matter. A member of our Client Advocate team is available to discuss your concerns and we invite you to connect with us further. We understand how the home buying process can become stressful when working to overcome an unexpected delay. Our team will be researching process to determine what we may do in the future to help prevent a similar closing delay.
Veterans United team has done a great job making things easier on us!
