We would not recommend Veterans if you are moving from out of state or are on a strict timeline. Even though I called or emailed every other day during the last month before our closing to make sure everything was on schedule, they still delayed the closing by 5 days due to the paperwork not being ready. They did compensate us, but we were still out several hundred dollars. They need to train their underwriters and assistants to pay attention to the details and double-check everything before contacting the client. They caused undue added stress when it was not necessary.
Response from Veterans United
Jeremey, We understand how the home buying process can get stressful, especially when moving. As you know, there are regulations that must be met in these situations and we have experience leading customers through the process. Teamwork is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours.
Outstanding and quick support from VU. They answered all my questions quickly and fully. Would do business with again.
LOVE LOVE LOVE this company
There are others in the team I would like to give special thanks to for their support. The VU team and the real estate agent team. They know their stuff. Thanks everyone.
Great experience
Highly recommend!
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Veterans United knows their business and, what customers need in terms of communications. The entire team working on my refinance were excellent, especially Luke Thurman.
She should be given a raise.
Veterans United are the best group to work with if you are buying a home. The people are very easy to work with and make you feel like they care about helping you through the process. Would recommend them highly.
