This was the worst experience we have ever had buying a home. Everything about this transaction went wrong and we are extremely disappointed. We'll be filing a complaint with the consumer financial protection bureau.
Where do I even start...
1. Appraisal - The appraisal was sent on 12/04, they only replied 12/14 and we finally received appraisal on 12/18. That's 14 DAYS.
2. During this process, we provided all documents needed within the hour and we continued to see the lack of organization from the underwriting/loan team. They ahd no clue what they were doing, the lack of communication between our agent and them was outrageous. Even after several attempts of emails to get updates, we heard NOTHING. And never did.
3. Closing was delayed which pushed back 4 transactions. We were pushed out of final underwriting for questions that should have been asked since the beginning. Beau Roberts clearly doesn't know what she's doing. She never replied to a single one of our with her, including ones with questions that needed to be answered.
4. On the day we received a clear to close, we were told by our loan officer that we were looking at 24k-25k cash to close after receiving $5k credit from the sellers.We had everything sorted out, it was all looking great...the day after, 20min BEFORE final signing, we received a call that our cash to close had gone from an estimated $25k to $30k. How is this even ok?! How exactly does one expect for a buyer to come up with $5k 30min before signing? On top of the fact that they sent the documents to the title company not escrow. We had to take care of it ourselves. Does anyone know how to do their jobs?Every single person, including the escrow officer was livid. We received ZERO apologies. We are extremely disappointed and we'll make sure to let our fellow veterans friends to never use Veteran's United and already have.
Response from Veterans United
Brenda, thank you for such a detailed review of your recent experience with Veterans United. I'm sorry for the issues you experienced while purchasing your new home. Based on the useful information you've provided, our management team has what is needed to research your concerns. If you think of any additional information, please contact our Client Advocate team to share. We truly hope you enjoy your new home for years to come.
Veterans United made the exciting and stressful experience of purchasing a home simple and quick. That’s all any home buyer could ask for.
I suggest all Veterans at least visit a Veterans United Home Loan office prior to accepting any offers from other Mortgage companies. My representative was honest, very helpful, and upfront. Before making a decision, compare apples to apples.
Lauren was right there helping me throughout this whole process! She was able to do the things that I wasn't necessarily able to get accomplished on my own. She truly was remarkable in getting this process completed in a timely fashion! Thank You Lauren!
We are very grateful. Keep up the great work.
I have already and will definitely refer VU to all of my friends.
I do believe they worked tirelessly to get me to my final destination. I would not hesitate to call again if i needed a loan
Working with Veteransunited made the home buying process less painful,They communicate with you constantly. Keeping you informed and up-to-date on what they need from you to proceed in the process. I'm so glad I chose them for my first time buying experience..Thank you so much Lisa Scott for handling everything.
Sincerely
Ron Brashear
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Home buying is never an easy process. However, I’ve worked with Veteran’s United, specifically Jeff Magsamen, and have always been able to get the end results I was looking for. Jeff is amazing and highly recommend him to anyone going through the home buying process. I understand that the VA has a different process than other lenders and at times I had difficulty understanding some of VU’s requirements but everything always worked out due to the determination of Jeff and his team!
The process was so streamlined and easy! My loan officer knew exactly what paperwork was needed and everything went through with the underwriter the first time around.
Well I seen a squirrel, gotta go. Your company is awesome by the way.
One of the best companies to deal with in doing a cash out VA refinance.
Smooth, smooth, smooth process.
