I highly recommend choosing Veterans United for your home loan needs. Their professionalism, enthusiasm and dedication proved to be a significant factor during my home buying experience. I felt as if I was their only concern. Normally the purchase of a home is one of the more stressful events in a persons life. My worries and reservations were non-existent. There are a lot of companies seeking to earn your business. Veterans United seeks to earn your friendship. Your served your country, choose Veterans United serve you.
Would 10/10 recommend Veterans United to any and all of my friends and Family. My first time buying a home was made extremely easy due to the due diligence of two wonderful employees that work there.
Ive delt with john lucas in the past very helpful and super in ease. This current home loan was a partial disaster closing went wrong 3 times. Had to have 3 separate closings and last one was 60$ more and was veterans united mistake. So they wouldn’t do anything to help with that so over 30yrs would cost far more then 60$ over a period of 30 yrs. there was nothing they could do or would do especially for a veteran or veterans. Basically stuck it to me and i bare the burden of it. I was not happy nor was it right or fair. John said he asked to rectify it but they said no. So profoundly unprofessional and wrong. I wouldn’t recommend them from here on forward. John lucas i would definitely but the institution as a whole absolutely NOT!!!! 60$ over 30yrs at 2.75% you do the math far more the 60$ vu wouldn’t eat i had to. Ty john for your help professionalism and character. Yt c morra usn (89-93)
Response from Veterans United
Christian, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
very satisfy with the team
Thaddeus and Noelle were great at every step!! Without their help I don’t believe we would have secured the loan. I will say the underwriting process is excessive.
everyone when out of the way to make me feel like I was the only person they was working with. thank you very much
Very helpful for us senior citizens.
They are specialists in VA loans and made everything extremely simple for us.
All inall itwasavery simple process. And I just happened to close the dayI got to my new duty station
Our experiance with the refi-team was absolutely phenominal! Their professionalism and communication is exemplary! We were impressed from start to finish that the whole process was stress free and surprisingly enjoyable! We are extremely satisfied with how organized and with how everything was conducted in a timely manner. We highly recommend Veterans United Home Loan services!!!!
We sincerely appreciate Blake and this team of devoted and caring staff!!
Respectfully,
Gerald & Angela BAKER
Ready to see for yourself?
Experience first-hand why 354,966 homeowners give us a perfect score!
Selling my home in Ohio was somewhat unpleasant,.....buying my home in Texas with Veterans United....well just couldn't be anymore pleasant. Aside from one particularly curt Escrow Lawyer at the Title Company, my home buying experience was wonderful.
If you are self employed, don't do it! I am not sure what the experience is like if you are not, but I suspect it is a drawn out process even in that case. I was not aware of the high fee they charge until I was too far along. There has to be many easier lenders to deal with that aren't pencil pushers.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Herbert, we value your patience and commitment in sticking with the loan process. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. We appreciate your comments immensely, and certainly understand how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. We are glad that in the end, you were able to obtain home loan financing. Ultimately, it is appropriate to consider how loan approval guidelines are developed and maintained. The discretionary aspects of the loan process can at times provide needed flexibility. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.
