Other than the multitudinous issues with the agent you recommended, our experience with Veterans United was brilliant. Will definitely recommend and use again if ever in the market again.
Everyone throughout the buying process made it very simple and straightforward, which we appreciate.
Veterans United has many programs for Veterans. They will try and get you what you qualify for as best as they can. This is my third time using them even when they couldn’t compete with someone giving me a better deal. They told me to go with the other offer because it was the best deal for me. But they didn’t give up without a fight. I would recommend any Veteran to try them first for a home loan.
My home loan team was very helpful throughout my home buying process. At times there were some lack of communication, but everyone was quick to accept fault and help my wife and I get to where we needed to be. I would recommend this company to all of my friends that have served in the military.
Overall VU did a great job helping me with my first home. The website was user friendly and task list made it easy to update required documents. My loan specialists worked very hard with realtor throughout the process. I gave 8 because i felt some last minute details needed phone call discussions, not simple email answers. It's a stressful life event and hoped they would've been as personable at closing as they were starting.
These guys are really there for us Vets and want us to get into our homes or refinance.
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All I can say it's a huge process. Stay on top of the paperwork and keep the process going. I am not saying that it was a bad experience because the people were great. Nice to talk too but sometimes pretty frustrating.
Response from Veterans United
Thank you, John. We appreciate your comments immensely, and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. You all did a phenomenal job, and you have earned the opportunity to rest in your new home!
Listen to your team. They have been through for sooo many times and know the ins and outs of the current market. Accept their feedback and choose wisely. By listening and being readily available I was able to get the house of my dreams and close without delay. Thank you Veterans United.
Veterans United Home Loans in Virginia Beach, VA was an excellent group to work with. All of the staff are veterans. They are professional and understand the needs of veterans. They also have the current knowledge on applying for VA mortgage loans. If you are in need of a VA mortgage loan, call them for a great experience.
Veterans United and their employees are excellent at what they do, everything went extremely smooth and my interest rate is unbeatable! I could not ask for a better process or a better loan specialist, thank you so much!
Improve the process
Response from Veterans United
Karen, thank you for taking time out of your day to share this information. We would like to learn more about your experience. A member of our Client Advocate team is available to discuss your experience which helps in continuously improving our service.
Too many delays and very stressful.
This office out of Scott Air Force base is superb.
Our loan officer helped us a LOT, many phone calls with many more questions. He was patient, understanding but also straight to the point!Thank you for all the help during a stressful process, we were able to buy our dream home as first time buyers at 28 years old. That's amazing!
