I believe we had a unique experience with Veterans United. Outside of Ted and Dena, everyone we worked with was pleasant and responsive. I also believe and hope that there were some outside circumstances that I was unaware of that lead to the absolute circus of an experience we had. I know these reviews can sometimes sound a little dramatic on the receiving but truly - wow.
We couldn’t have asked for a better team to work with.
1st time buyer good experience
Bobby Moss was very efficient ! He assured us we would close in 30 days and he did just that!
Great experience !
I have 2 other home loans with another company and had a chance to buy a home that was in a bidding war on day one. My other lender did not have anyone to call at that time in the morning an VU answered and had my prequal early that day. Everyone on the closing team communicated with me daily and returned all email communications within the same day! I like it when a company takes care of their business the way I take care of mine! I won the bid and moved in in 5 weeks! Thanks Team VU!
Great service for Veterans.
N/A
They worked very hard.
I am sure their entire staff is not rude. However, I found some of my interactions with the staff, specifically Samantha Lennox, to be quite rude. She often seemed agitated with her job and there was often miscommunications. The miscommunications and misinformation made my experience more stressful and overwhelming for me as a first time buyer. Working with Samantha only made things that much more frustrating. I am being honest on this review with hope that she understands energy and attitude play a huge role within this process. It is already a stressful process as a lender I felt as if they should have brought more of a peace of mind.
Response from Veterans United
Rayann, thank you for taking the time to share this information. Last minute requests or delays in communication often create additional stress, and we apologize that your experience was negatively impacted. We appreciate the chance to hear from you and we understand how your experience may not have exceeded our or your expectations and want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. A member of our Client Advocate is available to further discuss with you and learn more about what may have caused you to feel this way.
If you want a seamless loan process with “little to no delays”, I would recommend Jessica Messing and her team. They gave me the confidence that I needed to close on my house as soon and proficient as possible. My family and I will be talking about this for years. I’ve never had such good service in my life and was overly impressed about the number of resources that were available. From the initial home search to setting up utilities, Veterans United (especially Jessica Messing and her team) are unmatched.During this process, I was also selling a house. The guy that actually purchased the house was a veteran as well. I seen that he was having so many issues with his loan company and I asked him why he didn’t use Veterans United?! At that point, he was far in the process but I’m sure that was a lesson learned. Veterans United has a lifetime customer and advocate!! I love Veterans United!! BTW, I love my internet recommendation!! Until Next time !!
Don’t expect what they tell you the first few times to be what you end up with.
Response from Veterans United
Hello Kenneth, we appreciate your feedback on this matter. A member of our Client Advocate team is available to discuss this further and we invite you to connect with us on this matter. Discussing the details around your figures as they update is part of our commitment to deliver outstanding service. Veterans United does not directly control the majority of these costs like taxes and insurance, and it is expected that earlier cost estimates will differ from final closing numbers. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail.
I had the best experience ever with Veterans United! Everything was so easy, and the team was super responsive and helpful! I would absolutely recommend working with them!
I also liked the credit repair specialist and that process. It improved my score. Very very thorough process.
Our home buying process was a ridiculously smooth process thanks to our loan team. We ran into a few hurdles but we’re able to easily navigate with their help. I would definitely recommend Veterans United Home Loans to family/friends.
Had to jump through a lot of hoops. Underwriting asked continuously for more and more info which in some cases I question why they needed that info.
