Absolutely exceptional service. This was our second loan using Veterans United and each time was perfect. Communication was great, love the To Do lists.
Simple process and everyone was helpful
This loan process was made easy because of Veterans United. I’ve never applied for a loan before with so little red tape and so much help.
Billy's team did an amazing job at keeping me informed and helping me through the process
My entire team made buying a home through Veterans United a great choice.
Y’all have simplified the process, much appreciated!!
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I could not be more satisfied with my experience. It’s been a dream and a goal of mine to buy a house for a long while & my team fought along side me to make it happen. Fantastic job!
I have been hearing from most people that buying a house or getting a loan is hard. Fortunately, my husband and I got to work with Veterans United. They took great care of us and made sure we had a smooth process. I highly recommend Veterans United! Outstanding service and great team!
Great working with Kevin and his team! Thank you for all your hard work and support!
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Experience first-hand why 354,796 homeowners give us a perfect score!
This was by far the best and easiest home buying experience I’ve ever had. Everyone I worked with was friendly and helpful. They explained everything in plain terms and quickly answered questions if I had them.
The concierge service sold my information to a third party. I now receive at least 5 spam phone calls every day. I continuously had to send information to them for a house that was financed through, Veterans United. Do not try and contact anyone on Saturdays, they don't work while you are looking for homes.
Response from Veterans United
Hey Duane,
I’m really sorry for the frustration you’ve experienced—especially when it comes to your personal information and the feeling that you weren’t supported when you needed help most. That’s not the experience we want for anyone.
We take privacy seriously and never want a borrower to feel like their information is being passed around or used without consent. I’d really like to better understand what happened with the concierge service and help get to the bottom of it. I also hear you on the weekend communication gaps—it’s stressful enough house hunting without feeling like you're on your own during critical moments.
If you're open to chatting, our Client Advocate team would appreciate the chance to talk more about this. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST.
Thanks for your feedback—it helps us see where we need to do better.
