I got a good rate and I got my home so I was happy overall. Can I say that it was a smooth and easy process?…Yes it was up until we got closer to closing, that’s when a lot of communication broke down and I felt very defeated at one point, which could have been avoided if veterans United understood that first time buyers have never gone through this process and things may need to be further explained or more clearly explained, and NOT just after a hickup is noticed. I was given a great rate and was able to find something amazing in my preapproval budget. I like that they only ran my credit one time. I sort of wish I had a better loan officer as compared to the rest of my team who I had zero issues with whatsoever. I would roll the dice and say that I would use them again if I refinanced, but I may shop around a little next time. There are loan companies that do VA loans, who also assist with a lot of fees and even closing costs, or at least have some recommendations on who can assist with additional costs. From my experience, veterans United is best if you’re not a first time buyer and have a little bit better background knowledge on the home buying process. I also wish that the loan officers were more knowledgeable of veterans and active duty soldiers, I think I would have had a better experience if my loan officer had some military background…they are fine to use, but just look around and read some honest reviews first, there are Facebook pages that give a lot of information, find the best fit for your needs.
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Sarah was was great too!
I cannot give the Underwriters a favorable rating, they stayed confused and caused a lot of
redundant work for my spouse and I.
The entire team has been extremely helpful on every step I've taken in my home buying experience. I can't imagine doing business with anyone else. :) :)
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Nate was also a professional and knew his job all the way
Veterans United system of online paperwork made the process seem almost painless. Combine this with our fantastic loan officer Nick, made the experience of buying a home great.
It’s great it’s all online. Use a different VA lender…
Response from Veterans United
Hi Sasha, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval.
I learned about Veterans United through a Facebook veterans group. I'm glad I discovered them.
Would definitely recommend Veterans United. Melissa & her team were very knowledgable, efficient, easily reachable & made the entire experience hassle-free.
