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Response from Veterans United
Hi Michael, thank you for sharing this feedback with our Client Advocate team. Our commitment to providing excellent service means that your feedback is valuable to us! We encourage people to shop around with several lenders to find the best deal for them and certainly apologize for any time that you felt we could have done better. Our Client Advocate team will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future. If there were any aspects that you felt we could have handled better, then contact our Client Advocate team to discuss.
Thank you
I will definitely recommend VU to all my veteran friends and family.
Best experience ever and honest
Veterans United is a great company to work with. I’ve only had very positive experiences with them.
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Our experience was great. Ben Morgan, Gabe Underwood were always available whenever we contacted them. The only reason we gave the 9 instead of all 10's was not because of them it was the closing team who we never spoke with. They seemed to go down to the wire as the closing approached. The final closing numbers and documents were received the day of closing. Other than that it was great!
Audrey and Cameron were both very professional and good in handling the issues with documents and getting stuff on time.
Will definitely use again Veterans United for my next home.
Horrible communication, waited til the day before to schedule closing, never talked with me about over price until the day before closing. Had no knowledge of any local benefits. When we did speak he was honest, but overall would not use again. The only reason I stayed with them is because my 4 year old daughter and I were homeless and sleeping on my brothers couch.
Response from Veterans United
Hi Christopher, thank you for your open and honest feedback. Providing clear and effective communication is a top priority throughout the entire home buying journey. A member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you and your daughter well and that our commitment to providing outstanding service will have a positive impact in the future.
