Excellent service.
Madison Yant is very insightful and knows her business. She is willing to go the extra mile to help with any need.
Information was purposefully being withheld until I started to pull teeth to get help.
Response from Veterans United
Hi Colton, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
All questions answered quickly and with details. Would highly recommend Veterans United and Ryan Sherman to any veteran.
Unfortunately, my experience was not pleasant for the following reasons:
-Even though all household income was uploaded in the portal since June 2020 (9 months before we closed) 20K was not accounted for and it was overlooked until we realized it and brought it up to the Loan specialist's attention a month prior to closing which caused unnecessary stress.
-Communication between sales agent, title company, and Loan Specialist was extremely poor. I needed to keep everyone informed.
-Appraisal came valuing the home for 390K (10-20K undervalued) on a NEW CONSTRUCTION HOME when the two houses next to mine have comps of over 430K.They said the change orders were not considered and sent last minute ( a week prior to closing) and there is proof that this information is not accurate.According Viera builders closing coordinator (2021) the 3 change orders to the original contract were sent to the loan specialist:
"Change Order 1 was sent on 6/22/2020
Change Order 2 was sent on 7/10/2020
Change Order 3 was sent on 9/8/2020"For these reasons, I would not recommend Veterans United Home Loans. All parties involved including my very experienced and well-known realtor will not recommend as well.
Response from Veterans United
Lureida, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. Our team will be researching your appraisal process as well, to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients. If you would like to further share your experience with our team we would value the opportunity to learn more. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
I’ve purchased many homes in my lifetime and none was as easily accomplished despite this one being the most complex and most expensive over those 50 plus years since I purchased my first home. The process at Veterans United is extremely simple. Couple that with very knowledgeable and personable loan specialists and we moved through the myriad of hoops of a VA loan with very little angst and drama. And in the end, we came away with a fantastic home that cost a lot less than we had expected. The Veterans United software and process was great, but their people were superb. This is a “no brained” if I have ever seen one.
Nate and the whole team did a super job on every aspect of the loan process from start to finish - awesome communication and very helpful at making it a smooth process !!!
I recommend that Veteran home buyers use Veterans United because as a Veteran we know how red tape can be a hindrance, we know the term "hurry up and wait". Well, Veterans United process is steady and sure, they know the ins and outs of the home buying process which translates to me as "trust".
We will definitely recommend and be using Veterans United for any future home loan/re-finance needs.
Amanda Jennings was exceptional with communications and accessibility for questions throughout the process.
In my opinion Veterans United is an extremely competent organization.
The home loan application process through Veterans United was quick and quite easy. The team working on our application were very professional, and communicated very well with us.
A very knowledgeable company! Their staff is relational and proficient in there specific areas. They were with us every step of the way in the mortgage process. Great company, great people
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Would also like to give Tyler Letz cudos as well with out his help getting all the needed documentation together things could have been a mess. He was in constant contact with me keep me informed what was happening and what next steps would be. Absolute pleasure.
