We were passed around right before closing because someone went on vacation and left us to someone else who didn’t do anything and went on maternity leave, then passed to someone else who didn’t do anything. When our initial person finally got back, they weren’t preforming on the same level before they left, so it was more waiting. Days would go by without anything being reviewed, then we’d be hit with something else “to-do.” And then another wait. It pushed our closing back and we ended up in hotels. Our closing costs were also jumping around pretty close to and up until the minute of closing (we even had to wait a few minutes to sign because they had to reprint paperwork because the numbers changed righttttt before we signed). No one could tell us how close we were to being finished with the process as well, and by hey have us a few to-dos that we had already done (paperwork was already submitted, so we had to submit it a second time... why couldn’t they just look and see that that stuff was already in there?). It started off smoothly and I thought better than the last company we used to close, but it ended up being a terrible experience as well. What’s worse is decently through the process I saw a post on Facebook about who veterans used and why, and veterans United was not getting very good reviews from anyone. One of the things being not having very good rates when compared to other loan companies, despite being “veteran friendly.” People were saying they felt taken advantage of and misled and not better informed or kept up with the process and where they were through it. But we were already stuck. We were really uhoping they(you) would be better, but it didn’t turn out that way. No way we’d use veterans United again.
My previous experience with Navy Federal Credit Union was horrific and the communication was non-existent.
Veterans United is the Gold Standard in comparison, great experience. Communication was their priority throughout ensuring that each team member was engaged and doing their part. I really like the fact that there is a specific function for each member and they communicate directly with me during that particular phase of the transaction.
Obtaining a VA loan does require a little extra patience, paperwork, and maybe a few more hoops to jump through than a conventional home loan I think. Just stay focused on getting all of the required paperwork submitted as quickly as possible, ask lots of questions and you'll get there. Their loan specialists are on your side!
Easy easy easy. Effortless.
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I would've expected a smoother process considering how timely & organized we are compared to the majority of borrowers. I'd anticipate our next loan will all be done remotely (signing closing documents). Overall I'd recommend Veterans United Home Loans to others. We typically use USAA or Navy Federal for our mortgage needs but neither offered what we were looking for in this case.
I want to be in a commercial with Mr. Riggle!
I bought two houses through Veterans United. The first time my credit was not so good, the second time very good. Both times Veterans was able to get me financing at a great rate. I've had a positive experience through both loans and would highly recommend Veterans United for your home loan needs.
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So helpful throughout the process. Understood my needs as a first time home buyer!
