I’ll ONLY do business with Joel. He’s been our loan officer for more than six years now and as long as he’s still with VU, I’ll keep using VU every time. I hope VU realizes the type of quality person Joel is. You don’t normally find resourceful, kind, and genuine people like Joel in the home buying business. I’d describe him as a brightly shinning star in the process.
The service was great for the first 50% or so. After moving to underwriting, I could never get ahold of anyone. I left voicemails, called several times a day, sent texts and emails. If I got a response, it was via email at 9pm. Closing ended up being delayed three different times and the rep was not communicating with me or my realtor. I had previously recommended a friend to Veterans United, but I have since called to redirect them and avoid the hassle.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Wesley, we value your patience and commitment to sticking with your loan specialist. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
We are return clients because of the great rates and some of the best, if not the best customer service available. Especially our loan officer who we requested by name for the second time. Everyone we worked with was courteous, professional and competent. Highly recommended, especially if you are a Veteran!
Thanks for being great
Working with VA United was the best experience we could have hoped for. From beginning to end the whole team was so helpful, knowledgeable and fun. It was truly a good experience that I would recommend to any vetern thinking of buying a home.
If you are shopping for a mortgage or refinance don't look any further than Veterans United. They will take care of you with true transparency.
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Veterans United makes going VA as simplified as A VA Loan can be. There is more paperwork when going VA. But if you have all that paperwork handy and submit it on the app under your account, it goes smooth. They check to make sure you are getting the best deal and make sure you know other options. They answers any questions you may have about your loan.
Without a company like Veterans United lots of Veterans would have a hard time purchasing a home, especially those that live in areas like South Florida. There are many Veterans that had to move out of their hometown because they could not afford the high house prices in the area they grew up in and after returning back to their hometown several years later they find themselves priced out of the housing market. Without knowing about Veterans United most of them ended up moving to another location. I referred Veterans United to one of my work colleague that was born and raised in Miami that was about to leave to another state until I told her to give Veterans United a try. Again many thanks for the service you provide for my fellow Veterans.
This is a unique situation for my family. Mike helped us purchase our first home years ago. Fast forward years later Veterans United and Mike helped us purchase our dream home and for that I will be forever grateful. I would recommend Veterans United and Mikes services to anyone purchasing a home.
Very good at explaining things and are punctual when calling you back if you have questions
