All to often loan team communicated with real estate agent info that should have come to me.
Response from Veterans United
Hal, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is available to discuss looking for ways we can improve.
The team made the whole process easy. I am very happy with the results and would recommend them to any veteran thinking about buying a house.
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I also got the chance to work with Rachel when I entered into contract. I don't usually leave voicemails, but there was one time I reached out and there was no answer. I didn't leave a voicemail. Two minutes later, Rachel was reaching out to check on me. Amazing.Even though it may sound cheesy, VU made me feel special during this entire process. I'm sure every person involved had a difficult time because of COVID but I felt they were always there for me. Thanks again for everything.
Staff was excellent. The transaction flowed smoothly. The web site portal was easily navigated. Ours was a long-distance transaction, however it felt seamless and personal as if we were local. This is a good company!
Highly reccomend veterans united my team of Ginny young and Taylor fruits were amazing, my realtor said he has never in 20 years of buying and selling homes never dealt with such a competent team.
Veteran United made our home buyers experience easy with myself deployed at the moment. My wife and kids are in the process of moving in a home that they love. I really appreciate it from the heart. Thanks Veterans United Home Loans!
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It was outstanding
Working with Charlie was amazing. He was always there to answer any questions my family had. He made the process simple and easy.
