MY LOAN OFFICER,SHANTEL DOOLING ALONG WITH MY BUYING CONCIERGE,MARKITA BAILEE WERE BOTH MORE THAN GREAT. THEY ARE ALMOST THE SAME.I COULD NOT HAVE ASKED FOR BETTER PEOPLE. I WILL ALWAYS BE THANKFULFOR WHAT THEY DONE FOR ME. VETERANS UNITED SHOULD BE VERY PROUD. YOU REPRESENT THEM VERY WELL. EVEN THE GUYS FROM THE INTAKE AND THE PHONE OPERATORS ARE GREAT.SO FROM ME TO YOU THANKS.
GOD BLESS
Everyone we worked with at Veteran's United went above and beyond for us. As first-home buyers they were with us every step of the way to answer every question we had from simple to complex. Thanks to them we were able to purchase our new home worry free before we even moved into the area.
I have told everyone that I work with how easy it was to buy a home. The team of people that I had the opportunity to work with were incredibly professional and proficient at their job, and left me with no questions or concerns. I barely had to think on the process, knowing that this team of people had my back. I hope that all eligible parties have the pleasure of working with Veterans United in their home buying process.
This experience was awesome because I had great people working hard to get me my forever home, thanks so much
I use to like VU and even recommended it to friends but after this horror of mistakes and emails saying we the customer were harassing them because we wanted information corrected and it still wasn't. I will never use VU again. They cost me thousands of dollars more than I would have spent and closed a month later than I should have.
Response from Veterans United
Hi Meddy, we value your honest feedback and thank you for taking the time to provide this information. We understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Our Client Advocate team would love to talk more with you about your experience so that we may repair the impression your experience left and take steps to improve wherever possible for future clients.
Great
Michelle was the best loan officer we could ask for. It was our first time buying and she made sure we understood everything. I wholeheartedly trust her and that she has the best interest for us.
