Thanks to veterans United I have a great new home.
Out standing service and respect. The whole team
I would have liked a couple of things handled a little different but over all it was a very good experience.
Karol Hart was great! And I was very happy With VU until the loan processing went to Beth Bergen. There was an instance several days before I signed where Beth Bergen informed me that she sent an email about documents to sign; the documents to sign weren’t there yet only the ones to review. Additionally she told me to ask any questions when she asked me to sign. I had a question about how I was to pay the closing fees and to verify how much they were. She never answered that question. The day before closing I had to ask again and it was only because Karol Hart was willing to work after hours (1830) that I got the closing instructions email with wire information. So that was very inconvenient and stressful but I cannot stress how appreciative I am for Karol.
Jeff was great. He helped get us through a very stressful process!
I have used other loan companies in the past and this by far was the most pleasant experience.
I would say that it was amostly positive experience. I am sure with most banks there are times when the process can be frustrating.
This was the best Home Loan process I have ever been through! Thanks!
Very easy to communicate and work with. Highly recommended.
Very smooth process!
We are very impressed working with Veterans United on our first home purchase. Thank you for working so hard for our first home. VU is rock!
While the overall experience was decent, closing costs were thousands of dollars more than the estimated amount. Very inaccurate and disappointing
Response from Veterans United
Micah, we appreciate your feedback on this matter. A member of our Client Advocate team is available to you and we invite you to connect with us further. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback.
Vet united made the whole process very easy. You create and account and then complete tasks in you To Do List. I could not be more happy. Special thanks to my Loan officer Dan Salter who just killed it. He did a amazing job, thank you Dan!
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Tony worked extremely hard during the loan process and I greatly appreciate him. Also not to forget about Jenn. She was super responsive and worked fast during the closing process.
Sam made sure we where getting what we needed to move into our new house.
