You can’t go wrong with VeteransUnited. They care about about the end game….putting you in your home.
Definitely recommend
Veterans United was friendly, always on hand and explained the process in a manner that was very easy to understand and follow. Thanks you
All I have to say is use Veterans United. They are helpful from the jump and set you up to be successful and find the right home for you and your family. The process was smooth, the continuous contact was amazing, and the checklist to help you make sure everything was turned in properly. Truly beyond amazing especially for first time homebuyers.
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Before we started looking to buy a home, we had never heard of Veterans United. A comparison of VA loan interest rates introduced us and we took a chance. Not only did we get the best rate on the market, we ended up with an amazing team that worked countless hours to make sure we ended up in the right home for us. They were honest with us and always protected us when it came to important decisions since this is our first home. Needless to say, we are very happy with our decision to use VU and cannot recommend them enough. Thanks again!
Overall, we had very little direct communication or interaction with Kyle Gardner. Our direct point of contact, Justin Owens, did not meet our expectations for service. His communications were often delayed. He was difficult to get in touch with via phone, and seldom returned messages. He was outright incorrect about our financing situation initially, which caused some major adjustments. Specifically, he indicated that there would be NO issue with financing under a VA loan as an un-married couple, where my partner is not qualified for VA loans. Quotes for loan rates and recommendations to wait ended up not in our favor.
Overall lackluster experience that required a disproportionate amount of proactive follow-up on our end to move the processes along.
Response from Veterans United
Thank you for being honest with us about the conclusion of your loan process, Brian. We learn the most when we listen to our clients, and we hope to learn even more from you soon. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. Our Client Advocate team is available to talk about what may have created confusion for you near the end. It is our goal to use your feedback to improve the service for folks down the road.
What more can I say if we had a question, it got answered quickly I give them a 10+++, Good Job well done Thank you Joe & Dianne
Hands down the best experience we have ever had in a home buying in our 31 years of marriage !!
