Angelica acted unprofessional, did not answer our phone calls unless from a different phone number. Failed to inform us of documentation that needed to be submitted for closing until the day before after knowing for multiple days. Did not answer any questions or concerns we had.
Response from Veterans United
Hi Danny, thank you for providing your open and honest feedback. We appreciate you letting us know how you felt about the experience with your loan team. One of our Client Advocate team members has been in contact with you and does remain available to discuss your concerns further. It is our goal to provide consistent and personable communication to everyone we serve and I am sorry you did not feel we met that expectation. Please reconnect with us to help us understand how we may continue to improve and move forward with our commitment to provide outstanding customer service.
If Any Veterans are contemplating on buying a home through the VA, I highly recommend Veterans United....It's a arduous journey...but They make is so easy...and it will be Well worth the journey...
The process is what I call KISS the VA did exactly that for us kept it simple.
Thank you a million times over, it has been a pleasure working with you!
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Didn't think I would be eligible for a loan at this time but this team really helped me out and got me into a good home, Thank you.
I can not express how happy I am with this team. They had such efficiency, and great communication it seemed like they knew all about our family. Received a few nice gifts along the way. Give them your mortgage business you will not regret it! Ben Vinson USMC!
The process can be a bit taxing getting every form together but it's worth it in the end.
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Experience first-hand why 355,138 homeowners give us a perfect score!
Very unprofessional overall. We purchased a second home so should have used a different lender and will in the future .
Response from Veterans United
We appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations William. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
