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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

430,443

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 430,443 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Great company supporting us!!

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend

The whole process was painless for me thanks a million, until next Semper Fi......

headshot image of Sydney McFall

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend
headshot image of Ryan Madison

Loan Officer: Ryan Madison

NMLS# 832361

4 out of 5 Stars
Would Recommend
headshot image of Garrett Holzum

Loan Officer: Garrett Holzum

NMLS# 1104071

5 out of 5 Stars
Would Recommend
headshot image of Nyk Farris

Loan Officer: Nyk Farris

NMLS# 1627933

4.5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Top notch organization!!! I higher recommend to any veteran.

headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend
headshot image of Zach Schmitt

Loan Officer: Zach Schmitt

NMLS# 1779174

5 out of 5 Stars
Would Recommend

Veteran’s United is a great company to work with when getting a home loan by veterans. They know about all the paperwork that Veteran’s have and the parts of it that we needed to give copies of and it was very easy for me to upload the required copies to Veteran’s United.

headshot image of Amanda Dusenberry

Loan Officer: Amanda Dusenberry

NMLS# 12419

5 out of 5 Stars
Would Recommend

Veterans United made this such an easy process and worked hard to see that we got the best rate possible.

headshot image of Josh Bowles

Loan Officer: Josh Bowles

NMLS# 1864271

4 out of 5 Stars
Would Recommend
headshot image of Jeremy Wilder

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

Stayed very connect every step and provided every answer and guidance to my questions.

headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend
headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

4.5 out of 5 Stars
Would Recommend
headshot image of Karol Hart

Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend
headshot image of Kelly Stephens

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
headshot image of Ryan Cannon

Loan Officer: Ryan Cannon

NMLS# 987691

5 out of 5 Stars
Would Recommend
headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

0.5 out of 5 Stars
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
headshot image of Tyler Sadich

Loan Officer: Tyler Sadich

NMLS# 393144

2.5 out of 5 Stars
Would Recommend

Brad was great. He responded quickly and kept me in the loop at the beginning. The back end of the process was frustrating. I didn’t hear from a processor or underwriter the entire time and was not told upfront that the process could take 60-90 days. My rate was locked without speaking to me first verbally, then I was called after to make sure it was ok basically. Furthermore the rate was extended over and over after 45 days. Luckily we didn’t have a fee, but I was not notified when disclosures were sent except by the automatic email. Upfront explanations of disclosures and an acknowledgment that it was going to take several months would have been ideal. No one went over the CD with me at all. Brad was super helpful but after entering processing it was a guessing game. I was told it was a processor change error then title. I had all of my documents in day one and signed all disclosures day one. I the communication from Veteran’s United as a whole was lacking. Brad should not be judged on this survey, everyone on the back end should. Overall it was fine. I like my rate and am happy it finally closed and I’m off the guessing game rollercoaster.

Response from Veterans United

Adrian, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has helped you gain knowledge on this issue.

5 out of 5 Stars
Would Recommend

I have used VU to by two homes, and each time was smooth to the end. Bill and his team have always done their best and have been on time, on target, every time.

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
headshot image of Kyle Buettner

Loan Officer: Kyle Buettner

NMLS# 1927309

5 out of 5 Stars
Would Recommend

Great place to do business with. Nary a glitch! If my Mom & Dad were here buying a home
I would say go to Veterans United. Best of luck to all who served.Bob and Diane D.

headshot image of Mike Farris

Loan Officer: Mike Farris

NMLS# 1881776

2.5 out of 5 Stars

For someone with a high 700 sometimes low 800 credit score the underwriting process took ridiculously too long and there was not enough feedback about process while it was unfolding.

Response from Veterans United

Randolph, thank you for taking the time to share your voice with us. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into financial hardship. Thank you for giving us the opportunity to serve you.

5 out of 5 Stars
Would Recommend
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend
headshot image of Haley Denney

Loan Officer: Haley Denney

NMLS# 1501441

4.5 out of 5 Stars
Would Recommend
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend
headshot image of Jessica Messing

Loan Officer: Jessica Messing

NMLS# 1750076

More Reviews

See all 430,443 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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