Great overall experience. First home buying experience went very well.
Veterans United was very friendly, professional, and experts in their careers. I would highly recommend them to anyone who is buying their first home or buying their fifth home!
This was my third time with Veterans United and it was great yet again. They don't leave you in the dark on anything!
I was told from my realtor Matthew was very rude and unprofessional to her at times. We were in underwriting for 4 weeks and during those 4 weeks somehow no one knew there was a well that needed a well test until the appraisal came back even though it was listed in the MLS and on the contract. Making it a challenge for closing on time. Also I was not aware there was a possibility of needing a land survey and was never asked about it u til 2 days before closing. Luckily it was unneeded. But if it was needed that would have held up closing. I think the documents were not gone over or watched close enough. This process absolutely needs to improve so everything is asked about and requested with ample time to get it.
Response from Veterans United
We appreciate your point of view and understand how it can be frustrating when unexpected delays occur. Your comments have helped us consider ways to influence third parties and help them improve communication with one another. We are sorry to hear that well inspection caused concern and disrupted your process. We have to confirm a well on the property via the VA appraisal, regardless of what is listed on the MLS or contract, but it does look like as soon as we had confirmation, we were able to have the inspection completed within days. Our Client Advocate team will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future.
I'm a 1st time home buyer, I had no ideal how the process worked.
I'm thankful I chose Veteran United Home Loan as my lender. This company really have the veterans best interest at hand.
I was assigned a team not a person a complete team. Clay Rose the loan officer and his team.
They're professional, courteous, understanding, attentive, knowledgable in every area. They work with me from beginning to closing.
They were always available to answer any and every question i had.
They are honest with explaining every document required.
The team consist of Clay Rose the loan officer, Brooke the credit specialist, Anthony the concierge, a loan coordinator.
I want to assure you the team goal is to prepare you for your home buying.
My team worked above and beyond the call of duty. I know every veteran know what that term mean.
There are no words that can acknowledge the excellent work my team render.
I closed on my home on time.
This experience with Clay Rose and his team made me feel proud to be a Veteran for the first time in many many years.
I'm a single middle age female veteran
My team and Veteran United Home Loans
Is the reason I'm a homeowner today.
For all my fellow veterans I highly recommend Veteran United Home Loans for your choice lender.
I'm sincerely joyful and satisfied with Veteran United Home Loans .
Clay Rose and his team are the best.
I thank each and everyone of my team members.
I will leave all my veterans with this.
If you want the best lender with the best teams call Veteran United Home Loans.Joyce
I want to thank everyone for their assistance, as this was my first home purchase. They made a very extensive process very easy.
Veterans united made this process so early. Definitely recommend tomorrow family and friends
The reason I gave Veterans United a 3 is because the entire process after putting in an offer was aggravating to say the least. Mike Dianics knew quite a bit and answered very quickly. Kelcey Torrez tried to answer things for what she knew. She was not knowledgeable on how to deal with veterans. She also, repeatedly had me and the realtor send the same documents repeatedly but did not give a reason why. Majority of the time, she would ask for things and never explained what it was for and for quite a few things she was asking for the wrong things because she didn’t know what she was looking at or for. Maybe she is new? It wasn’t until I worked with someone else name Sarah I think and she was very helpful, explained things in detail. To bad she didn’t remain the loan coordinator. Also, I kept getting told I would meet standards but then last minute 4 days before close, I was told we didn’t meet and they didn’t my non borrowing spouses info. We did that and then they asked for more and more documents about the student loans. In the end, they didn’t need it and we still got to close a week and half later.
Response from Veterans United
Thank you for taking the time to complete our online review, and we apologize if you felt there were unnecessary delays during your process. We are thrilled to hear that you had solid communication with your LO and Sarah. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Licensed Underwriters do comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary to close the loan. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future. Please do reach out to us if you would like to discuss your experience further.
I have NEVER- in 20+ years in sales experienced the superb level of customer service I received from Nina Chapin and Team - including Taylor Fruit and Hannah. Ladies- you are quite simply The Best!!! Thank you for making it easy and not stressful. Promptly responding to the smallest question or task. And. Most importantly for CARING. YOUR LOVE for your customers comes across in all you do and communicate. And love never fails. ❤️
Thank you all so much!!
Mike & Kelly Morrissette
This isn't my first rodeo buying a house using my VA benefit. Veteransunited made buying my home during this tough economy very easy for me. I was able to do most of the tasks using just my cellphone. Their personal are so friendly and professional with easy-to-use programs to process the home deal. I would recommend Veteransunited to anyone looking for a the best experience I've had buying a home.
I couldn’t have done it without them, the team was amazing, got everything done in a timely matter and helped worked through some obstacles!
We came into our home buying experience with VU after a really disappointing experience with Navy Federal. We were very stressed and worried about getting into a new home, but Horace and Ashley made this such a stress free and quick experience!
Our team did an absolute amazing job. Very quick with responses to all of our questions. They made our home buying experience easy as can be, we even were able to close early! We would recommend Veterens United 100% to anyone looking for home loan. Our realtor has even said that she will be recommending Dawn and her team to any vetetens that she works with.