Everything overall was smooth and easy. The loan team was fantastic. I tried to use a veteran United realtor and that was the hardest part. They called me one time to enroll me in onehome. He didn’t seem to care what fit my needs or what I was looking for other than an area around where I was looking, and how much I got approved for. I asked him about a few places and he said I couldn’t get approved due to it being too old or a modular home. I went with a different realtor and within looking at 3 houses I had made an offer on the house I would purchase. Now into the loan… everything was fairly easy however the interest rate they gave me quoted was locked in even though the rates dropped drastically from offer to closing. When closing you receive the final document to close all numbers should be ran and current interest rates should be applied.
Response from Veterans United
We apologize if our realtor pairing was not a successful one, and we will share your feedback with that independent agent, Carl. We very much share in your excitement regarding your new home, and we wish you many happy years there.
Veterans United is the best! We truly appreciate all the support we received from the everyone throughout the entire process and would not hesitate to call on Drennan and the team again in the future.
From my first phone call to the last my loan team made everything smooth and easy even when things got rocky. Lance Nilson and Nathan graham did everything in their power to ensure our loan was approved even when myself as a buyer thought it wouldn’t. Veterans United is an awesome place for veterans to go for whatever loan they need for getting a home. Even when my Va loan fell through because of some technicalities our loan officer did everything in his power to get us to closing and now we are proud homeowners and forever veterans united customers.
Response from Veterans United
Thank you for taking the time to provide your feedback, Jonathon. Based on your review, and our commitment to top-notch customer service, we'd like to hear more about your experience. We continuously strive to improve the service we provide our veterans based on the suggestions of those we've served. Please let us know how we can improve for your fellow veterans.
Excellent care from every person on the team. Always ready to answer any questions.
My team at veterans United was absolutely phenomenal, from my realtor to my underwriter, I couldn’t have asked for a better team to work so seamlessly together. 10/10 I would not only recommend but I would work with them again.
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We had reservations, but the online process and communication were excellent. Couldn’t ask for a smoother experience, and this is coming from a former loan processor with 10+ experience in the mortgage industry and Mortgage Bankers Association certification.
Overall a great experience would absolutely work with them all agaib
I can't express how much veterans united customer service was during the whole process. They were exceptional ! Veterans united should be the gold standard for all other VA loan service vendors.
Steph-was always excellent at replying and following through. There was a couple times where we needed stuff expedited late in the afternoon and she got it done.
I have to give credit where credit is due. Justin, Thomas, Jesse, and my realtor Shelley were an outstanding cohesive team. They work together and were able to make my dream of owning a home come true. Justin is a down to earth guy who is not afraid to fight for his customers and get them the best deal possible and then some. His leadership was on point and I feel lucky I was able to get a professional like that in my corner. I would recommend this team to anyone who is looking for a straightforward streamlined home buying experience. The customer service is top notch and the app makes your end of the process easy. Not only does it walk you through the process with written instruction but there are also video tutorials that make it simple to understand. This was hands down the best experience I’ve had with buying a home. Thank you Veterans United! You rock!
