Kyle and his team were extremely knowledgeable and professional. They made sure to keep me in the loop at every step in the process. They also took the time to answer any questions and concerns I may have had in a prompt manner. I can honestly say they made this stressful process fairly easy and much less stressful than I thought it would be. I’d definitely use and RECOMMEND them to any other Veterans looking to purchase. I’m super excited with my new home!
I would not recommend anyone to use them. They made me lose money and was very unprofessional. I am extremely disappointed with my service from them.
Response from Veterans United
Danielle, thank you for taking time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members has attempted to reach you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Easy experience with all of the paperwork and docs. Each step of the way my loan officer was available to thoroughly answer any and all questions.
Great company to work with!
Would highly recommend VU to all our family and friends.
I just want to THANK EVERYONE!!!! Who helped me get me into a home.
Tim needs to be recognized for his outstanding performance.
Great job
I am so glad I decided to use Veterans United.
See above comments
Response from Veterans United
Hello Kurtis, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information.
Very helpful in organizing and helping you arrange everything you need in the home purchasing process
Overall it was an easy process and I felt like I was very well take care of.
The rest of the team (the underwriters)were also amazing; never had any complications with anyone. They were very quick to put out the to do’s and I tried my hardest to get it accomplished as quickly as possible for them.
Casey and his team took great care of me through this intense process! Not only did they answer all my question promptly they also would check in with me to make sure i understood the entire process!
This was my first home loan and refinance home loan. If I knew buying a home was this easy I would have been a home owner a long time ago. I couldn't see myself dealing with another finance company even if they offered a better rate!!!! Outstanding customer service and knowledgeable team!!!!
Worst experience of my life.
Response from Veterans United
Brian, thank you for sharing your honest voice with us. We are sorry that you feel this way about your recent loan experience. We understand that third party companies can cause delays. These companies we cannot speak to but can assist in letting your voice be heard as well. Please feel free to contact our client advocate department to assist further. Thank you for your service and for choosing Veterans United.
