As a military retiree I wanted to work with a loan specialist that knew my specific needs as well as the in and outs of VA home loans. With Veterans United I feel their streamlined process and attention to me as a customer was excellent. I am glad I choose Veterans United and highly recommend them to my fellow veterans.
Much better experience than our last home loan experience through USAA. The process, overall, seemed almost too easy, and had a unbeatable interest rate.
Karol Hart and her team were the best to work with. They were very helpful and responsive to any of our needs as they come up. They made what would normally be a complicated process a breeze to journey through. For some, the process of purchasing a home is only a “once-in-a-lifetime” event and can be very stressful. Karol and her team helped us every step of the way and made this process an enjoyable event to celebrate and remember fondly. Thank you!
When I first started the process of buying my second home in a new state. I was a little bit worried about using my Voucher this time. Veterans United made this process so much easier then i could have imagined. They set me up with a wonderful real estate agent Wendy who knew all the ends and outs about what the VA was looking for. My loan specialist Maureen made getting everything i needed to comple this process easy by always staying in contact with me. Would highly recommend Veterans United to any of my veteran friends looking to buy a new home.
Rob's loan coordinator Kate Elliot deserves special praise. She was incredible throughout. She always made sure I was on track with documents and did a fantastic job of keeping me informed. She always got back to me same day with answers to any questions or concerns I had. She made the process so much easier! She deserves a raise for sure!
I thank her, Rob and the entire team at Veterans United for helping me find and purchase a beautiful new home.
My experience with Veterans United was awesome. Everything that needed to be accomplished was made easy with the least amount of difficulty. Big thumbs up!
We would highly recommend Veterans United!!!
Veterans United did an awesome job getting me approved for my mortgage. Ben Long, Madi Lackey and their team worked diligently until the process was complete. Thank you guys so much for all your hard work.
I primarily worked with Jenn and Dana. I would recommend VU to anyone based on my experience.
During the entire process we could not reach our loan team as they were terrible communicators. In addition, we were unable to use or VA loan benefits because of the terrible appraisal that was performed on our home ($44,000 less than the appraisal for our conventional loan) and the company’s refusal to allow us to pay for a new one. Our loan team suggested that we switch to a conventional loan with a 5% down payment through their company, so we did, only to find out the day before closing that we did not qualify for this down payment. In order to avoid homelessness, we had to take a loan out from retirement to make the down payment. This financial hardship could have been avoided if the company would have allowed a new appraisal on the original loan or if our loan team knew how to do their job and told us that we would need an extra $59,000 for the conventional loan down payment upfront as we would have gone with another loan provider. The company did nothing to make any of these issues right or even acknowledge their mistakes.
Response from Veterans United
Hello Eric, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you to provide more detail and help us look to improve.
Once I got approved and we picked the house we were done in 30 days thank you for all your help and all the people that work with you to get things done.
Best and very well detailed forms to follow. Highly recommend. Loan officers have a challenging job and will help someone fulfill their Desired goals.
