Sometimes response times are a little slow.
Everyone was so kind and helpful. We are truly pleased and so excited about moving in and enjoying our new home.
Between the realtor, title company and veterans united they were playing the blame games and accusing each other to why things wasn’t getting done when they should have been done. And due to this we wasn’t able to do the closing on time. This caused the process go longer than it should have.
Response from Veterans United
Hi Ralph,
I’m really sorry to hear how frustrating the closing process turned out to be. When things start dragging out—and it feels like everyone’s pointing fingers instead of finding solutions—it can leave you feeling stuck and completely worn out. That’s the last thing you should have to deal with during such an important moment.
I hate that the delays and miscommunication between parties pushed your timeline back and added stress to your experience. You deserved a smoother, more unified process, and I truly regret that we didn’t deliver that for you.
If you’re open to talking more about what happened, our Client Advocate team would really appreciate the opportunity to listen and look into it further. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
The loan team made the buying process very easy. The software/app was very easy to use for uploading documents and keeping you organized on what you had to do to keep the process going. We were ready to close a week prior to our deadline. The concierge service with V.U. helped with finding an agent, setting up utilities, and moving services. This was my second time using Veterans United and I would use them again.
everything was great,
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It was a Wonderful experience. They have a Great team of people who works very hard to get you into your dream house. They worked hard for me and my husband to move into our house. They told me to trust the process and they where their every 🚶♀️ of the way up to closing date. I recommend any to go through Veterans United. Great experience!
When I contacted Veterans United they were so incredibly helpful. I was at the time currently shopping around and the bank that I chose kept sending me paperwork with incorrect information on it. As a first time home buyer that made me really nervous. When I contacted veterans united they couldn’t beat the rate with the other place but they did help me correct the paperwork. Their honesty and integrity led me to end up using Veterans United because at the end of the day you can’t put a price on the comfort level especially as a first time home buyer. Thanks Sam and Dustin and the whole VU team.
Exceptional customer service and support. Stephen and his team made the process seamless and very easy to complete. Totally impressed!
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The first and only team of home loan officer/mortgage brokers I’ll ever have contact and business with. One of the smoothest processes and easy-to-speak to professionals that literally wrote up a road map for every step of the home buying process. I’m not kidding when I say it felt daunting to buy a house, but it was a just way too easy and comfortable to be guided through the finances and documentation with this team. 10/10 recommend to my veterans folks out there, friends and family.
Right from the first call to David Kirby, then to Joe Choi, and all the extremely helpful people thereafter, great interactions, pleasant, informative and encouraging. The very best !!
