Our experience was great. Ben Morgan, Gabe Underwood were always available whenever we contacted them. The only reason we gave the 9 instead of all 10's was not because of them it was the closing team who we never spoke with. They seemed to go down to the wire as the closing approached. The final closing numbers and documents were received the day of closing. Other than that it was great!
Audrey and Cameron were both very professional and good in handling the issues with documents and getting stuff on time.
Will definitely use again Veterans United for my next home.
Horrible communication, waited til the day before to schedule closing, never talked with me about over price until the day before closing. Had no knowledge of any local benefits. When we did speak he was honest, but overall would not use again. The only reason I stayed with them is because my 4 year old daughter and I were homeless and sleeping on my brothers couch.
Response from Veterans United
Hi Christopher, thank you for your open and honest feedback. Providing clear and effective communication is a top priority throughout the entire home buying journey. A member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you and your daughter well and that our commitment to providing outstanding service will have a positive impact in the future.
Super easy process, very clear communication, great service
We would highly recomend Veterans to use Veterans United for their next home purchase or re-fi, they were all great people to work with and well worth the time to contact.
If you are a first time home buyer, be prepared to do your own research and find your own answers when you get confused. My "team" was not helpful when I had questions. Once I was approved they all disappeared until I was already closing. They also kept sending me different closing cost estimates all the way up to the very end. So I actually ended up over paying closing costs because my final closing estimate wasn't sent until I was already signing closing documents..
