Daniel and his team were great! We dealt with Daniel mostly and wow was he the best! So responsive and he even took time to call us and give us our final figures. I would definitely use him again and will share his contact info with anyone I know looking to buy or refinance!
My gratitude speaks firmly!
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
I was a bit nervous at first but Tom, Lauren, Elizabeth & the rest of the VA family were always there for me. Checking on me & helping if I had questions about anything. As I said my realtor Aris was outstanding. Listened to what I was looking for as well as the area I wanted. He always had homes for me to look at and understood when I turned down a home. Very nice as well as polite young man..
I truly enjoyed my time and interactions with Veterans United personnel. All of you guys are the best and again it was honestly and true blessing to have worked with ALL of you. I am a fan for life and truly the pleasure was all mine. I will be telling all of my veteran friends and family about you all. Home ownership is a birthright here in the best country (America) in the world and for those of us who served and to the families of those that made the ultimate sacrifice, we need more organizations like you all. THANK YOU ALL SO MUCH!
Kentry L. Burris
United States Navy Veteran
Kyle is the man
Initially they were anxious to help me out but when I asked for a Refi all of a sudden I couldn’t get hold of anyone. When I refinanced, the closing costs went up by $2,000 and the requirements for approval ended up being much more stringent and excessive. I was given an interest rate of 6.125 % and now you are offering 4.99%.
Response from Veterans United
Hi Garry,
I’m really sorry to hear about your experience during your refinance. That’s definitely not the type of service we aim to provide, and I can understand how frustrating it must have been to not get ahold of someone when you needed answers. I also hear your concerns about the unexpected increase in closing costs and the difference in interest rates—that can be really disappointing, especially when you're anticipating something else.
We would love to dig into what happened and see if we can provide some clarity on the closing costs and rate change. If you’re open to chatting, please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com.
When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
Thank you Veterans United you really made my dreams come true’
I think it’s ridiculous the amount of money Veterans United holds in escrow for taxes not yet assessed.
Julie deserves a raise after dealing with my closing. She was an amazing person to work with and I was extremely lucky to have her on my team. She helped every step of the way. Keeping Lucas and the whole team in the loop.
Very helpful
Made the home buying process smooth. If our attorneys in Buffalo didn't mess the process here from our proceeds it would have been even better!!! We are happy to be part of the veterans united family!! 🥰. Thank you!!!
Ryan and his team were awesome. Ryan is my go to guy for home buying. Each member of his team executed the mission perfectly which to make the home buying process as stressless as possible. Great work and thank you so much.
Buying Real Estate brings stress and duress along to keep you company. You need a team to support you and Veteran United, especially Jeremy parted the critical information into simple actions. Delivered again. I am a repeat customer by choice it was Jeremy I wanted on the purchase team. Well done and thanks
