Shannon Brown was absolutely a pleasant to work with. She always answered my calls and emails promptly. She definitely deserves a shout out.
Cole proved to be a great asset in navigating the process. Asli, left much to be desired. There were multiple instances of misinformation, confusion (on her part) as to how the process should progress, and overall Cole found ways to assist and move things forward while Asli's competency was questionable.
Response from Veterans United
Hey Thomas,
I really appreciate you sharing your experience. It’s great to hear that Cole was such a helpful guide throughout the process, but I’m sorry to hear that other parts of the experience left you frustrated. Clear communication is so important, and it sounds like we could have done a better job making things smoother for you. If you’re open to it, I’d love for you to connect with my team so we can learn more and continue improving. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Owning my own home has always been a dream of mine. Veterans United not only made that dream come true the helped me step by step to achieve my goals! Thank you!
Everyone was great in responding to questions. The whole process was smooth.
I can't say enough about the experience that my wife and I had using veterans united. I will never use another mortgage lender!!!! Best group of people to work with!
All was Great 🙏🙏❤️❤️
Honestly so impressed by their attentiveness and willingness to find answers to all my questions and concerns. Such a great team to work with!
If you're looking to purchase a home, you'll need professionals that are friendly, knowledgeable and displays the personal touch you need when making such an important decision to make probably one of the biggest investments in your life. This is what Veterans United has to offer their clients. I was lucky enough to be working with one of the best. Amanda Baker and her team was there for me every step of the way and I can't thank them enough. It was like have your family in your corner. Just fabulous!!!!! Keep up the great work V.U, !!!!!!
Veterans United was easy and the people were friendly.
You guys were great and were very attentive to my families needs. Thank you all!
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Thank you so much. I would recommend working with Mark or Josh to anyone.
The team was great to work with because of the excellent communication. I never felt like I was confused, in limbo, or waiting for a response. I have to commend the team on demonstrating knowing what they were doing and being courteous throughout this process.
