BUYER BEWARE - We were left extremely disappointed by our home buying experience with Veterans United, which was even more disheartening considering how many great reviews we read from other buyers. Our loan officer was inattentive, did not respond to emails or phone calls for WEEKS at a time, missed sending out critical paperwork, and when we as buyers, our real estate agent, and the closing title company brought this to Veterans United's attention time and time again, we were told the problem would be fixed and it was not. Our loan officer wasted our time for weeks on end asking for us to give a justification for why we were moving to another state, saying that without a good enough reason, the underwriters might not approve our loan. Given that we were free to work from wherever we choose and are not tied to a specific local office or region, borrowed less than we were ultimately approved for, had outstanding credit and more than enough income to make our payments, this was extremely upsetting to have our time wasted over and over again when it not only has no impact on our ability to repay our loan and we were well within our means, but also that it is nobody's business where we are moving or why as long as we make our payments in a timely manner. Nobody I asked had EVER heard of such a ridiculous request, much less that being made a stipulation for whether or not our loan would be approved. Yet this was what our loan officer wasted our time with for weeks on end, but could not be bothered to deliver paperwork in a timely manner, answer his phone or email during time-sensitive moments in the buying process or to meet deadlines, and blatantly ignore paperwork that we needed him to review for accuracy before getting signatures and then blame us for reasons he made up. He took no responsibility for his actions and this is completely unacceptable.What should have been a relatively painless process was made difficult, frustrating, and left us with a bad taste, which is a shame considering we have several military and veteran friends who are in the beginning stages of the home buying business. I wish I could tell them that we had a good experience, but I have never been so confused, irritated, or talked down to in my life. This process seems to be heavily dependent on your loan officer, so all I can say is if you get the same one we had, withdraw your application and look elsewhere for financing unless you enjoy months of headaches, not sleeping, and stress-induced chest pain.
Response from Veterans United
Raif, thank you for sharing your valuable feedback. A member of our Client Advocate team is available to you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. We understand the occupancy guidelines set by Veterans Affairs can be at times confusing and stressful. We want to ensure that these guidelines are by law set that we must abide by. Information from your loan experience can assist us in helping future veterans that may have a similar scenario. We thank you for your service and for choosing Veterans United.
I would recommend Veterans United to all vets!
It's no wonder Veterans United is the top rated mortgage company for veterans buying a home. I got the lowest interest rate I have ever heard of. The team of people assigned to help me were first class all the way, start to finish. I always felt like I was their only customer. Thanks VU
No Stress, easy to follow process. We barely did anything! Lee Ann is one of the kindest and educated people for this process, she was ALWAYS there! Does she ever sleep? All 3 make a great team, and we wish you many years of success!
If You are a COMBAT VETERAN I would suggest You ask for Aaron Rand. He is VERY Helpful and Understanding. He will treat You with Love and Respect. After doing business with Veterans United, I will NEVER EVER use USAA for anything. AIRBORNE ALL THE WAY 82ND FOREVER
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We are very pleased with the experience working with Veterans United. They worked with us through multiple attempts with several properties until we finally found the perfect home.
