If you are looking for an informative and knowledgeable way to get financing on a new home don't go any further. The team helped every step of the way. It was almost to smooth. Good folks to work with.
Need to be more hands-on with customer.
Thank you again for you help and how smooth this process was.
I recommend Veterans United to any Veteran looking to buy or refinance. VU make you feel like family and they are true professionals.
Nick Holman and Rebecca Fowler did an outstanding job helping us refinance our home. Nick and Rebecca financed our home originally with Veterans United, and we specifically sought them out when refinancing looked like a good option. They are very knowledgeable, attentive, and responsive. I have nothing but superior comments about this team, and the process was seamless. In this day of computer automation, I really appreciated the personal follow up on any questions whatsoever.They even arranged to have the closing at my kitchen table. My wife and I are both attorneys, and we were amazed with how simple and efficient this refinancing process was -- from start to finish!!!
I researched online and thought I had selected the right people to help in my home buying process. Many times I wish I had researched more and gone with a different company.
My real estate agent, Dani, saved my view of Veterans United.
Response from Veterans United
Patrina, Thank you for informing our company about your recent loan experience. We would like to learn more from you if you would like to discuss further. We value customer feedback to better improve our process. Every loan is different, so we look at every situation with close eyes to ensure that our process is accurate. Please reach out to our Client Advocate team to help us learn more. Thank you for your service.
Bridget McGuire was my favorite point of contact on the team. If memory serves me right she only missed one call of the many calls I made! I hate to say Justin Byrd seemed unprofessional in the few very short conversations we had throughout the process.
The entire team was exceptional. My experience from beginning to close was seamless. Excellent communication, professional and friendly. Wonderful home-buying experience. Thank you Veteran’s United!
I'll definitely recommend Veterans United to any potential home buyers. They not only look into home finance but make you feel comfortable in making these decision. They state facts and let you see what is affordable and even lower finances.
I cannot, in good faith, recommend VU. After the first major issue with our loan, I feel someone higher up should have gotten involved. Instead, everyone stopped communicating us, seemingly to avoid admitting fault, and as a result, numerous other mistakes were made, which resulted in a massive delay in our closing, a lot of stress and a lot of bad attitude received on our end.
Response from Veterans United
Bryan, thank you for taking the time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team is available to discuss further details if you choose to do so. We want to provide the best customer service throughout the loan process, including post-closing. Thank you for your service and thank you for choosing Veterans United.
Just use them for all your home buying needs!!!
