Thank you so much for having faith in me and allowing me the opportunity to be a first time home owner with my VA benefits.
I WOULD HIGHLY RECOMMENED VETERANS UNITED
My experience with the home buying was pleasantly surprising and I was able to get more help than I thought I would. As a first homeowner the people around identified the things I needs and the time I need to get things done.
Danielle did a great job replying to emails quickly despite her child being in the hospital. However, my overall experience was incredibly frustrating. For someone who was previously in mortgage lending, I felt I was constantly trying to keep up with unspoken changes in the loan requirements. I was most frustrated with the number of phone calls I received at the beginning of the process (many) vs toward the end of the process when I needed communication most (one). Mostly I was discouraged that the real estate agent received information about what we could afford before I did, despite the fact that I had asked multiple times and had to correct the lender about our finances. If I could do it over again, I would just use my local bank.
Response from Veterans United
Stephanie, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. Providing clear and effective communication is a top priority. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
Excellent service will use and recommend for life!
I will let every vet I know who’s ever interested in buying a home to use you guys. A+ effort all around.
This has to be the easiest service for veterans. Quick fast and professional. Would highly recommend for home buying.
Jason Richards is BY FAR the best in the business. I called him back when I was on terminal leave and let him know where I was at in life and what I would be looking for. He was such a joy to work with. He was always positive, kept me in the loop, and he and his team made it possible for me to close in record time!! I honestly can’t say enough about what a kind, true professional he is!
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Veterans United did me right!!! I was scared at first to work with them again. Considering how my process went the first time around but I trusted my gut and went with them. TOTALLY DIFFERENT EXPERIENCE THIS TIME!!! They reassured me that they had my back and they did not disappoint. They made me feel comfortable and relaxed as everything processed. It actually went faster than I thought and next thing you know. We were closing!!! Special thanks to Brandon Boyer, Shari Wooldridge, Maja and Rebecca. You guys are the 💩!!! Have a beer on me!! God bless you all!!🍻🥃
Very easy process so simple and great staff!!!!
We recommend VU to everyone based off of the extremely high level of customer service we have received
