Super easy process, very clear communication, great service
We would highly recomend Veterans to use Veterans United for their next home purchase or re-fi, they were all great people to work with and well worth the time to contact.
If you are a first time home buyer, be prepared to do your own research and find your own answers when you get confused. My "team" was not helpful when I had questions. Once I was approved they all disappeared until I was already closing. They also kept sending me different closing cost estimates all the way up to the very end. So I actually ended up over paying closing costs because my final closing estimate wasn't sent until I was already signing closing documents..
Steve was available every time I need to talk to him….
The user interface made it extremely easy to upload docs, sign them, check for updates, and communicate. Not sure how much of this was driven by COVID and the need to be virtual, but it made home buying and the lender process much easier and more efficient.
Mark always made himself available to answer questions or help us write offers with a quick turnaround. Friendly, knowledgable, and very good at his job... makes for a great combination!
Was very happy with our refinance — our loan officer Nani was helpful and professional, and was highly accessible if we had any questions.
Highly recommend veterans United and Shane!
