Shane, Derek and the entire loan team were wonderful from start to finish. They would respond quickly to my emails and were very quick to get my answers or issues resolved. We couldn't be happier.
Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
David and the team were all awesome! Teaching me stuff and keeping me informed!
Can’t ask for a smoother process.
Team members kept changing, no one was on the same page, very unorganized.
Response from Veterans United
Hi Magdalena,
I’m really sorry to hear that your experience felt unorganized and inconsistent. Having team members change and feeling like no one was on the same page would be frustrating for anyone, especially during something as important as buying a home. You deserve clear communication and a coordinated effort from start to finish.
I’d appreciate the chance to personally look into your experience and get a clearer picture of where things went wrong. If you’re willing to talk, please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Happy and satisfied
The team was great to work with Spencer and Cole were very responsive and helpful with any questions I had
But the underwriting doesn’t need to know every little thing about you? And because we don’t trust banks, I can’t see no reason why we have to prove were we got or how we got our money. . Drew was great. Very helpful.
My loan team was absolutely great!! They even sent me housewarming gifts with my name on them.
Chris Campbell and Catrina Heath have been amazing during the process of Refinancing my house. They worked with me every step of the way and kept in consistent contact throughout the process. This is the second time working with Veterans United. First with my home purchase and now eith the refinance. The team at this site is amazing and made the whole process as stress free as possible. I would highly recommend in the future. 10/10.
Couldn't ask for a better team than the VU! Thank you for supporting me throughout this journey.
I've recommended Veterans United Home Loans on our neighborhood chat where we share issues in our community or reaching out for help.
quick easy everyone was great
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When I decided to check into getting a VA loan, Veterans United were the first place that I chose based on their reviews. After speaking to Madison and getting preapproved, I was ecstatic. I immediately went and told my wife that it looks like we’re going to be able to buy a house. Thank you, Madison for understanding my anxiety and bothering you and or bugging you asking all kinds of questions not trusting what you say and turn around and ask the same question in a different way. We are beyond
thankful for all you’ve done by dealing with my silly self. We are truly blessed.❣️🙏
Great process in place when it comes to acquiring a home loan! Highly recommend
This whole process was easy and stress free. I always felt like I was in good hands and didn’t have to worry about anything. I was supported throughout the whole process And any time I had a concern, I knew I could just call or text and get an answer quickly even on the weekend I wanted to put the offer in on my house.
Made the transition as easy as possible.
I was very happy and pleased with Ryan Stiff. He made my home buying experience easy and understandable.
Kris Carmichael was great to work with. We can't say enough about Kris!!
