My loan team consisting of Jeff, Selina, and Jesse are fantastic. They were with me the whole process and answered all my questions. They made this first time home buyer at ease. They also sent me the most thoughtful gift for now being a part of the Veterans United family.
Kelly and the whole team go up and beyond to explain everything so you understand it all. They walk you through everything and very professional. Thank you!!!
The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
Over and above service from the whole team!!!!! Can't do better than them.
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The whole team was both friendly and professional. All questions were answered in a timely manner. Love them all.
This is my first time working with Abigail and my second time working with Matt. When Matt reaches out to you, it’s not just as a provider/client relationship. He truly cares about what you’re going through in life and adjust it to help you to the best of his ability figure out a way to afford the house that you want to get into. Abigail was always timely in her responses and very easy to contact. She was a very nice individual every time that I communicated with her.I know there’s other options out there, but I will always go back to veterans United as long as Matt is still working there. And now I have a strong second reason to go back with Abigail.
Thank you to my Veterans United loan team for all the help during the homebuying process.
I can't recommend VU more highly! Everyone I dealt with throughout the process was awesome!
Most of the experience was great, however when it came to crunch time to get a clear to close, it seemed as if there were items that were brought up that were either already addressed or at the very least should have been addressed well in advance.Our team lead, Tim Tallis was exceptional.
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The individuals who facilitated my loan acquisition provided exceptional service.
I want to personally thank Dustin Johnson for everything he did during my home buying process. Rotation was quick to respond to any questions I had. He was patient while walking me through every step of the process to ensure I not only understood what needed to be done, but also explained the importance and reasoning behind every step. If it wasn’t for Dustin, I would have been completely lost during my home buying process. Dustin was able to take so much weight and stress off of my shoulders. If it wasn’t for him working tirelessly, my family and I wouldn’t have been able to have a home to move into after starting the process and closing on a home 3 weeks later.
Everyone seemed to know what they needed to do to help, but I’m still confused as to who was doing what. I was consistently getting calls and messages from different people all doing different things so it’s hard to say what was actually needed and what wasn’t. There were times when my questions were going to the wrong person because I just didn’t understand what was going on.
The overall performance of the team was outstanding. The only issue I had was having to submit the same documents multiple times in order to proceed.
Everything Veterans United did was great! Always answered, always replied. Made everything smooth.
