Excellent help and communication.
I wish I would have known about Veterans United with past home purchases. They made the process so easy. Veterans United is an amazing company to work with. They made home buying a breeze!
The loan officer that worked for our buyer did not get proper paperwork in time for us to close on original closing date. Usually this would be ok, but they did not let us know until 3:00pm on the day before closing that was scheduled at 9am. Our movers had already loaded our things and we had to get an air bnb for the weekend along with paying hold fees for our household goods. This was a huge ball dropped from a seller stand point and I hope it never happens to any other customers.
Response from Veterans United
Hey Robert,
Thank you for taking the time to share your experience—and I’m so sorry this happened. You were in a tough spot with your closing dependent on the sale of your previous home, and hearing about the delay so close to the finish line must have been incredibly frustrating. I don’t blame you for being upset—no one wants to scramble for backup plans the night before closing.
It sounds like the holdup came from the buyer's side, and while we weren’t working with you directly on that loan, we absolutely take responsibility for the role we played in how this all played out. We know how tightly connected these timelines can be, and when something gets off track, it can cause a ripple effect like this one. I'm sorry we didn’t provide better communication in advance so you could prepare.
We’re taking your feedback seriously and will be reviewing what happened here so we can learn from it. If you’d be open to a conversation, our Client Advocate team would really like to hear more. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and always happy to talk.
My experience with Veteran’s United was fantastic. They were thorough and helpful. Jacob and Madison were absolutely excellent. By the end of the experience, talking with them felt like talking to friends I had known for years. These two are exemplary employees!
Absolutely seamless. Everything went as smooth as possible. Thank you so much.
My Veteran’s United Team helped make home-buying easy for me, extremely helpful, resourceful, and were available whenever I needed them!
A class act team! Can’t thank you enough.
Happy in Up North Michigan. Thank you, Veterans United!
Veterans United streamlined our home buying process and did what seemed like the tough work for us.
I have already recommended this team to several friends and family members! I will continue to recommend this team to everyone I know who is looking for a home! This team is a class act and made me feel like family from day one! I could not be any more grateful for all they did! Thank you!
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The entire crew was amazing. Always there to answer whether it be texts, calls, or emails. We couldn't have asked for a more helpful group.
Nathan is great! This is my second loan with him. The only hiccup was the lady in underwriting our closing got pushed from Friday to Monday and it was a mess, but Nathan did his best and we are all moved in
Veterans United made the loan and closing process easy and I got some money back at closing. Thank you all for your service you provide for veterans and active duty military.
Overall it was a great experience. This was my third, and hopefully final home purchase with VU (forever home). Kyle was a great communicator throughout, and they hooked us up with a great realtor. Thank you VU. Another job well done.
Very smooth process! We were funded quickly. Kris and Becca were both very responsive, and we would use Veterans United again!!!!
