It was a great experience, and I really appreciate Jason and Matt’s assistance in purchasing my cabin. It came just in time. My daughter is coming to live with me. Thank you so much for your help.
This whole process was so smooth and quick. The entire team was excellent. Couldn't ask for anything better. Simply the best!!
I was scared at first but my team worked hard to make this a smooth transition. I moved from Denver Colorado to Houston Texas and I would do it again with the same team
Veteran’s United did an absolutely amazing job. The instructions were always clear and they constantly got back to me in a timely method!
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We have bought and sold many properties over the years, but this was our first time using Veterans United. And this was, by far, the easiest and most straightforward experience we have had! The entire team at Veterans United was responsive, helpful and professional.
The process to buy our dream home has been more of a nightmare than dream. The home presenting itself, then being ripped away by the sellers, multiple times before finally landing within our grasp. The team at VU made it happen for us and. We cannot thank them enough for everything they've done to ensure our dream home become our actual home. Absolutely, we would recommend Scott, Cole, and everyone else on the Veterans United team to our Veteran friends and families for their home buying process.
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
Martin Schneider and the Colorado Springs Veterans United team earned a 10 out of 10 from this Veteran. From preapproval through closing, Martin was responsive, clear, and genuinely invested in getting us into our home. He answered emails the same day, explained VA rules in plain language, and gave practical guidance when it counted — including how to handle inspection repairs the right way under VA guidelines, how to structure seller concessions, and how to keep the file moving when the original closing date had to shift for TRID timing. His coordinator kept the file organized and sent timely updates, so there were no surprises. This was a full VA purchase with the usual last-mile document work, and the team stayed professional and calm through Clear to Close. Martin is a fellow Veteran who treats people and the process with respect. I enthusiastically recommend Martin Schneider and the Colorado Springs Veterans United team to any Veteran or military family buying a home.
Even though my current pay was not reflecting my expected future pay, they communicated well with my manager to get the information they needed. The team worked well together and made it happen!
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Jake Force was a tremendous help with my VA loan and I highly recommend working with him!
Hannah was amazing. She made the whole process so easy and quick. I’m a disabled vet and now I have a home to call my own.
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
Overall great experience and easy to work with. The portal with pending tasks was useful and progress transparency. Fell short at follow-up to offered services regarding assistance with gathering quotes on HOI for the buyer. This was not the specific team's fault but I believe a lack of task progress tracking in operations. The only reason I gave a 9 of 10, as I pumped brakes on legwork to gather quotes when assistance was offered - only to assume the task and regain momentum when I realized help wasn't coming two weeks later. Thank you for my team's exceptional attention and assistance to make our dreams a reality.
The person that took over my loan was horrible. She made multiple mistakes and always blamed it on someone else . Wouldn’t talked to me and always text.
Response from Veterans United
Hi Thomas,
I'm sorry to hear about the frustration you experienced with your loan team. I can understand how disappointing it must have been to encounter mistakes throughout the process, especially when you weren't able to have the conversations needed to get your concerns addressed. Clear communication and accountability are so important during the homebuying journey, and I hate to hear that you were left feeling unsupported. I'd appreciate the opportunity to learn more about what happened and address any lingering concerns. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
We had some hiccups but they were settled after work on both sides!
