Stay away from this organization they are unprofessional and this experience was a nightmare. I will tell everyone I know to use someone else for their mortgage. I feel like this organization is using the name veteran to get over on people.
Response from Veterans United
Hi Josey, thank you for sharing your feedback and for letting us know about your experience. We want to first thank you for taking the time to speak with one of our Client Advocate team members so we may continue to work hard to ensure situations such as these do not repeat in the future, learn as much as possible about what caused your closing delays, and how to best mediate them in the future. We certainly hear you and understand your concern for the veteran and active military community, which has unfortunately been the target of unsavory marketing practices. Veterans United Home Loans has specialized in the VA home loan for more than 15 years now, and while we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share further information regarding this with the previous advocate teammate you had spoken with or any other matter, then please do not hesitate to reconnect.
I would definitely buy with them again. Their vast network makes it easy to buy with all the help you could ever need.
Best experience we have ever had! This was so easy and they were always available to answer any questions.
Process was the best ever experience after having purchased 4 other homes in the past.
O
Working with Daniel and Veterans United was a great pleasure. They made the home-buying process super easy for a first-time home buyer.
The entire team helped me to get my mortgage completed and Most Definitely the Best I have ever felt with. I Will Most Certainly refer anyone I know to Will and the entire team. Many Thanks
Ready to see for yourself?
Experience first-hand why 372,651 homeowners give us a perfect score!
My experience with Veterans United was above and beyond what I expected. I will definitely be recommending them to my fellow veterans who are looking to buy or refinance a home.
Excellent and easy to use service with a streamlined process of uploading docs that made the application process very easy and quick. The staff at Veterans United carried themselves in a very professional manner and replied to questions and concerns very quickly and effectively. I had no issues whatsoever during the application and qualification process. I'm a very satisfied customer and will recommend Veterans United to all of my veteran friends and family! Great work!
She kept us updated & worked with us & answering a million questions we had for her. She’s amazing and we will definitely recommend her to everyone!!
Use USAA
Response from Veterans United
Hi Michael, thank you for sharing this feedback with our Client Advocate team. Our commitment to providing excellent service means that your feedback is valuable to us! We encourage people to shop around with several lenders to find the best deal for them and certainly apologize for any time that you felt we could have done better. Our Client Advocate team will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future. If there were any aspects that you felt we could have handled better, then contact our Client Advocate team to discuss.
Thank you
I will definitely recommend VU to all my veteran friends and family.
Best experience ever and honest
Veterans United is a great company to work with. I’ve only had very positive experiences with them.
