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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,035

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
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Showing all 424,035 unfiltered, unedited reviews

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4.5 out of 5 Stars
Would Recommend
headshot image of Austin Francis

Loan Officer: Austin Francis

NMLS# 1926637

5 out of 5 Stars
Would Recommend

Nick was an exceptional lender. We enjoyed working with Nick through the entire process. Hands down, the best lender around!

headshot image of Nicholas R. Schuster

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Very professional team, caring and responsive to the customer's wants & needs. I highly recommend Veterans United, based on my personal experience. Thank you so much!

headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

They were very helpful and did things in a timely manner.

headshot image of Christopher Robinson

Loan Officer: Christopher Robinson

NMLS# 1374325

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
headshot image of Andy Harris

Loan Officer: Andy Harris

NMLS# 1996304

5 out of 5 Stars
Would Recommend

Veterans United made my family feel like the biggest priority and was just as excited for us during this process. Thank you Veterans United!

headshot image of Dan Salter

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend
headshot image of Samuel Schroeder

Loan Officer: Samuel Schroeder

NMLS# 2172178

5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Great bunch of associate had a lot of patience and response quickly when I left a message or emailed them.

headshot image of Vanessa Meyers

Loan Officer: Vanessa Meyers

NMLS# 2452468

5 out of 5 Stars
Would Recommend
headshot image of Weiwei Doseo

Senior Loan Officer: Weiwei Doseo

NMLS# 1028117

5 out of 5 Stars
Would Recommend
headshot image of Lindsey Edgell

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars
Would Recommend

I had such an amazing team!

headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

I was very pleased with my team and they ensured my home buying experience was far better than I had expected. Their customer service was exemplary and they proved time and again that they cared on a personal level. I would highly recommend Veterans United and my Team in particular to those looking to find their next home.

headshot image of Torri Thomas

Loan Officer: Torri Thomas

NMLS# 2328463

5 out of 5 Stars
Would Recommend

Everyone I worked with from your company was knowledgeable, helpful, and friendly. Your people made this process much easier, and I appreciate your help.

headshot image of Alan David

Loan Officer: Alan David

NMLS# 2295753

5 out of 5 Stars
Would Recommend

So happy I chose Veterans United!!! Top notch!!! Josh and the team were there for any questions I had daily. Thank ya'll so much!!

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars
Would Recommend
headshot image of Kim Deschler

Loan Officer: Kim Deschler

NMLS# 2385914

5 out of 5 Stars
Would Recommend
headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

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5 out of 5 Stars
Would Recommend
headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

4 out of 5 Stars
Would Recommend
headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend
headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
Would Recommend
headshot image of Holly Ragan

Senior Loan Officer: Holly Ragan

NMLS# 2017154

2.5 out of 5 Stars

On original contact, I was promised no origination fee and no points with a better mortgage rate than competitors. Neither of those promises were kept. We continued with VU only because we didn't have the energy to go through the process again and we were under time constraints.

Response from Veterans United

Hey Larry,

I’m really sorry to hear about the experience you had with us. It sounds like there was a big disconnect between what you were initially promised and what ended up happening, and I can completely understand how disappointing and stressful that would be, especially with time constraints pressing on you.

We strive to be transparent throughout the loan process, and it’s clear we didn’t meet that standard here. My team would love the opportunity to dig into what happened and make sure your concerns are addressed. If you're willing, please reach out to us at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’d be more than happy to talk through this in more detail.

5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

If you want to be treated like you are the only client in the world, then Veterans United Home Loans is the company for you. I have completed multiple loans with them through the years and would never think of going anywhere else.

headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend
headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

More Reviews

See all 424,035 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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