From the very start, there was a lot of misunderstanding and poor communication between both loan agents and between the loan agents and myself. My realtor would get updated and I wouldn’t even know unless I brought things up. I sent emails and left messages only to get no response.
Response from Veterans United
James. thank you for taking the time to submit this honest survey. We agree that communication is a vital key in the loan process. We would like to hear more about your loan process and be informed about ways that we can improve. Please reach out to your client advocate team to discuss further. Thank you for choosing Veterans United.
From the moment we sent in a request to discuss a loan, and received our first contact with Michael, it was the easiest loan process I’ve ever experienced. Michael was there for us whenever we had a question or concern. Kevin was very helpful as well with gathering documents and getting them submitted to the right places. Everyone kept the lines of communication going and continued after all papers were signed. I will recommend Veterans United and Michael Jones to everyone I know!
My experience with Veterans United was OUTSTANDING!! I never imagined buying my first home would be that easy. The staff members were amazing they answered every question I had along the way and they explained to me how each step of the home buying process works so i was never unsure as to what was happening. Kimberly Heinen and Michael King were so helpful from their knowledge of the home buying process and the options available to their outstanding communication with everybody involved with the loan. I would recommend Veterans United to anyone who is looking to buy or sell a real estate property!!!
Veterans United did a great job and made the experience a good one.
Thank you for the service you provide to our Veterans.
The team a Veterans United home loans, Were very helpful all throw the process, Even when I was. having troubles, they worked hard to keep things moving along. I would say that the team as a hole were right on top of things, Don't think I could have a better out come with them as a hole.
My sister’s husband is in the military and they are looking to by a home, I sent her the info.
Great overall experience.
Thank you for having awesome loan officers like Tim. He was perfect and I wouldn't change a thing if we could!
I have already told my friends and co-workers about veterans united and about Amber. I tell them they will not be disappointed. Thank you Amber for all that you did for me that I did not see. You were my wizard of OZ. Truly amazing. Thank you.
I can't have a better experience than this one.to perfect to be true!!!!thanks to Veterans United Home Loans.
