Loan process was not conducted in an efficient manner. Delays in processing caused not only additional expenses to clients, i.e, credit card interest fees, but also additional frustration. Loan Specialist did not provide follow up phone call to client on any loan process. After seven (7) home purchases and closings and three (3) refinances: none of these processes had any problems. Veterans United Home Loans was the worst Home Loan process we have experienced.
Response from Veterans United
Richard, thank you for taking time out of your day to share this information. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We understand the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. We would like to learn more about your experience. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
the title company that was chosen was worthless as well executive title. The wouldn't answer the phone to tell me how they wanted what form of payment. They then gave me the wrong number. I sat there in the conference room for 30 min she comes in tells me they did not tell her I was there. Then she comes back after 35 mins after I finish signing and she told me they forgot about me to write a check and have the title company send back whatever paper work they needed to sign. The whole process was unprofessional and I'm happy its over.
Response from Veterans United
Daniel, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. A Client Advocate here remains available to connect for more information and will be available to speak with you should you wish get in touch with us.
Veterans United staff were professional and helpful throughout our home buying experience. I would recommend Veterans United to all my family and friends.
By all means I recommend this company.
very positive experience using my veterans benefits for the first time. Real estate agents always discourage vets from doing a VAloan but a word of advice is persersever. You have earned this important brnefit.
Veterans United was exceptional in every way. From pre-approval through closing everyone on the loan team led by Molly Winkle was there for me.
They answered all my questions and were available throughout the loan approval process. The system Veterans United uses to notify you of your responsibilities and the things they need you to review and approve was perfect. I always knew where we were in the process.
For me this has been a blessing to have had the opportunity to buy a home and never have to step into a financial institution to do so. And have all the support and professional assistant throughout the process.
The very first moment we wanted to dip our toes in the water of being first time homebuyers, we were lost and didn't know what to do. Since I am a disabled veteran, I was told to get a hold of Veteran's United to seek help. We did. Our credit scores weren't really up to par then. So, we couldn't get the ball rolling just yet. However, Veteran's United did not just leave us in the wind. They referred us to a professional to help us get our credit scores where it needs to be. Fast forward, our credit scores got better, and we were paired with Nick Intrieri (and his team) and Matt Suiter (our real estate agent). The process was smooth. Any questions we had, our team was able to answer them (didn't matter the time nor day). They never made us feel insignificant nor dumb. I would highly recommend them!
Everything was quick and easy! Very friendly and knowledgeable!
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They made everything super simple. Any questions I had were answered right away along with things I didn't understand.
If you are in the market for buying a home and are unsure of which mortgage company to go with, I would not begin to hesitate, not for even a millisecond, Veterans United for your lending needs. The folks here are extremely professional, educate you and keep you informed every step of the way, make themselves available for ANY questions you may have for them, and have just the most amazing and caring personnel working for them who’s goal it is to help you secure the home of your dreams. A 1000 out of 10 all day, every day!!
The process of home buying is very easy with Veterans United.
