Absolutely professional, knowledgeable, and quick to respond to questions. They know their work, and do it well. They made the entire mortgage process easy to do and understand. Consistent communications throughout the whole process allowed for timely, stress less completion, too!
Nick and his team answered all of our many questions and were prompt and professional throughout the entire home-buying process.
This was my first time buying a new home. There was a lack of communication between me and the loan officer. One hour before closing I was still trying to understand the final disclosure document and why he could not explain a 1419.00 fee. Jeremy, failed to contact me when the interest rates were going up. I ended up paying a much higher interest rate than I could have? If he would have guided me in the right direction. I feel like veterans united robbed me of what should ha e been one of the most important exciting days of my life.
Response from Veterans United
Hey Kristina,
I’m really sorry to hear about your experience, especially since this should’ve been an exciting time for you. It’s tough when there’s a breakdown in communication during such a big moment, and I understand how frustrating it must have been to feel left in the dark, especially with that fee and the changes in interest rates.
My team would like to dig into what happened here and make sure your concerns are addressed. If you’re open to it, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can go over your situation in more detail. We want to learn from this and do everything we can to improve.
This VU team is very professional, highly organized, with great communication! I would start each day, asking: What is Team VU gonna send me today to get done so I can successfully buy and close on my house! It gave me an extra spring in my step each day! This is an excellent organization!
Everyone was polite, very patient and helpful this was my first time buying a home. I ran into a lot problems between my household getting covid again to getting injured at work shortly after being sick. Tommy Purk was saint through it all.
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Our home purchase experience with VA Home Loans was amazing! Matthew, Nikki, and Jourdan guided me every step of the way. When I had questions (and I had many), the team was quick to respond; when I say quick, I mean within just a few minutes! Matthew, Nikki, and Jourdan, you all made our dream home a reality and we cannot thank you all enough!
Everything went well and pretty fast in my opinion and I appreciate everyone on my team that helped me along the way!
Everyone helped me throughout the process even though I was the easiest person to contact. I was constantly out of the country with minimal phone service but they stayed patient and helped me the best they could. I don’t think I could’ve done this without their help.
Could not have had a better experience!!!!!!!
for a first time home buyer i am please with how everything went !
