I would absolutely recommend VU to all service members.
If you read the presentation on the website, have all documents in order, and
follow instruction of your loan officer, ask question if you do not understand;
you should have free sailing.
Thanks Andy. Appreciate the work from you and your team to get my loan closed in short order.
I was very pleased how things moved along. The Veterans United website was easy to use, and all documents were there to refer to. Contacting a representative was also easy to find out who it was and how to get a hold of them.
I have used Veterans United twice over the years for their outstanding performance and commitment. they do not give up and work with any situation that may arise, like a pandemic thrusted into our lives. Josh Kaplan and his team did an outstanding job, constant communication throughout, every step accounted for, and in no time flat. To Mr. Kaplan, his team, and Veterans United I say Thank you! Again!
Thank you Veterans United for everything, First time homeowner here, couldn't be more proud. Couldn't make it without them. Big thanks again!
What a fantastic experience I had with Veterans United. While any home loan process can be painful due to the myriad of requirements for information and proof of income etc, I found Veterans United to be much better than my previous VA home loan with another company.My loan officer, Shawn Hall, was responsive to a degree far above what could be reasonably expected. We had communications initiated and responded to well beyond the standard business day of 9-5 Monday through Friday..If I needed to do something I would get an email stating so. As soon as I would log in to the secure website I would be shown what my tasks were. Each task was separately tracked and monitored. All previous and current documents were retained and easily found. Uploads were simple. Every task went into pending review status and the review process was rapid and usually accomplished the same day.The loan rate I received was fantastic due to a timely call from my loan officer recommending I lock in right away. Sure enough, due to the corona virus pandemic, the rates went up less than 30 minutes after locking in and haven't gone down since.Bottomline is Veterans United is absolutely the way to go for a VA loan based on my experience.
Good experience overall.
I am so pleased to have chosen VU for my home buying needs. Thanks to you and the entire staff!!
From day one Veterans United was there for me. From what was needed to who I needed to contact to get utilities connected. For me I had no idea what to expect. My last house I got a conventional loan. Boy was I stupid, Be smart use the benefits you earned while being in the service, and let these guys get you there.
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Mike Dapkus and Diane Thole were absolutely great during the entire experience. I heard plenty of horror stories from friends and family about their mortgage experiences and I'm happy to say that mine was nothing like that. Professional, friendly, helpful; that's Veteran's United. I can't thank them enough.
I give veterans united 10 out of 10 because my loan team was always available and answered all my question. They made this transition to being a home owner very easy and a joy to go through.
