I was very pleased with Loan Specialist
Samantha Rustemeyer. However, very disappointed with the department that is responsible for making sure that my homeowners insurance and taxes are paid out of my escrow account like the were established when I initially purchased and closed my property in May 2019. In
Nov 2020, I was notified by the homeowners insurance policy company approximately two before they were getting ready to cancel my homeowners insurance; that Veterans United had Not paid my homeowners insurance since May 2020
(for 6 months). Veterans United failed to inform me that my escrow was short because of an error on their part (Veterans United) I had to pay my homeowners insurance policy up for an entire year directly out of my pocket to the homeowner insurance company. I was in the process of refinancing that same property when I was made aware of Veterans United’s error and negligence. I decided to continue with the refinancing because, several Veterans United employees that worked in the department that was responsible for the error and negligence assured me that it would NOT happen again. I just got off the phone with USAA the insurance company. They are the insurance company that I selected during the closing of the refinancing process for my homeowners insurance to be paid out of my escrow to be paid to. Please note that they are still waiting for the payment to be sent to them. I’ve have owned several homes and properties in the past and I have never experienced such negligence with any previous mortgage/lending companies. Hopefully I don’t experience that problem or any similar problem(s)of that nature from/with Veterans United for the duration of my loan.
Everyone who helped me was amazing. I am so grateful for the team of people who helped me through my loan process!
Cannot recommend more highly. Great deal and great service.
Worry free process! Great team!
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Great experience with Veterans United. A+ A+
Veterans United and specifically Terry Roberts understood the process, reminded and coached me through it. Overall making it a great experience!
It was a total improvement. Everybody was very helpful and friendly.
Working with Kody and Lauren at Veterans United has been the most rewarding and pleasant experience. We were dreading trying to get financed for a home loan due to the process. But, Veterans United made the process painless and amazingly simple. From the simple online application all the way to closing. An amazing company and would recommend them to anyone looking for an outstanding VA Finance company!
VU prioritizes you throughout your buying experience. Without their help, my buying experience would have been much more difficult and time consuming.
