VU prioritizes you throughout your buying experience. Without their help, my buying experience would have been much more difficult and time consuming.
Through Kelly and the online portal the process was extremely easy and very easy to use.
Buying a home can be tough. The people at Veterans United understand and help you with the process. They explain and help you understand how the process works and what’s coming next.
I cannot in good conscience recommend Veterans United. They may do a better job when they are processing a VA loan however since my VA loan is already in use I had to go conventional. They seemed to have a very difficult time staying focused between a VA and a conventional and I even had to remind them a few times that my loan was not a VA loan. However the real silver lining in my case was finding an outstanding real estate agent, Jamel Williams. I HIGHLY recommend Jamel who was always available, nights, early mornings, even weekends!
Response from Veterans United
Brian, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
Having Veterans United on my side made my home buying easy.
Great experience! The team was very responsive, and had us ready to close early!
Veterans Home is wonderful to work with, they make the entire process so easy. A great organization to work with, they are always there to answer any question, and make the process stress less. I highly recommend them to all veterans.
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Veterans United is a fantastic organization I would highly recommend them to family and friends
There is a lot of paperwork that goes into a VA loan so be prepared. Having a TBI made the process a lot more frustrating than the previous times I’ve bought houses, but that isn’t on Veterans United. I just want to remind them that they aren’t dealing with “normal” people all the time. I LOVE the portal which helped keep me on track. Communication dropped off for awhile but Ted fixed the problem and I started hearing from another team member who helped me with a lot of the little questions. Veterans United does so many things for veterans around here and deserve so much praise and gratitude. I am very thankful that they are our home lender and I would recommend them to everyone!
Excellent!
Hands down, Veterans United, is a company you can trust to provide you with the mortgage expertise and all the resources you need to ultimately achieve your dream of home ownership. They made my wife and I feel like family with their attentive approach to the details and commitment to helping us get the home of our dreams. As a veteran, I am proud to have served this country and I am grateful that Veteran United is as proud to serve us.
