You can’t find a better VA mortgage company to work with, the whole process was quick and easy, right down to closing.
Poor communication.
Lack of detail.
Lack of explanations.
Botched closing appointment.
Paperwork re-dos multiple times.
Last minute requirements that were poorly communicated with no explanation.
Missed disbursement deadlines as per legal agreement— again with absolutely no communication.On top of all that, Ben has a habit of blaming the Customer for everything listed above.Unprofessional.Will never use again.
Response from Veterans United
Warren, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.
I will definitely refer any Veteran that is seeking a new Mortgage or REFI to Veterans United company and the loan team that was dealing with me made whole experience a pleasure.
The entire team at Veterans United has been extremely responsive and communicated with me through out the process. Due to their communication with me I was able to assist and correct issues faster that they could not fix with 3rd part vendors and previous employers. The Web-portal and processes for completing documents made the experience much smoother and simpler than I have ever experienced with other loan companies and even large banks. Thank you to the entire team.
The process is, and, at times difficult to understand. This was especially true for us, as, there was no face to face contact. It was done by fully completed by computer. Yet, it went well from start to closing, and all credit rests with all of the fine folks at Veterans United, and, of course, our agent, Carol.
From Sherry and I we send our appreciation, and many, many thanks.
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Veterans United in my experience is the best company to work with when it comes to VA loans. They know their stuff, they are quick and responsive. Highly recommended!
Clayton and Lauren were exceptional, and I can't thank them enough. I will definitely be recommending Veterans United to my military friends.
As a veteran this was new to me this company did an outstanding job.
We could not have asked for a better experience!! We contacted another organization and are STILL waiting for a reply. In the meantime, VU worked with us through the process of obtaining a loan while we found our dream retirement home. We have closed and are moving in shortly!!
Thank you for providing me with a great rate. I was pleasantly surprised when I saw the closing documents.
I have nothing but good to say about Veterans United. Totally professional in every way. They made the experience easy and our loan specialist (Doug Lippmann) was a total professional and a pleasure to deal with. Thanks Veterans United.
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The Specialist did an outstanding job at helping to push through obstacles.
I had an awesome experience with Veteran's United and not only WILL I recommend them in the future, I already have!
Very streamlined and straightforward process. I have no complaints and will express my satisfaction with others. Thank you.
Kyle was great to work with. Our property is in the country and had issues with our well tests, etc. We were able to work through everything with his help. Our whole team was great! They even sent us a welcome gift for our new puppy. Thank you so much.Thanks so much for your patience and help.
