In the beginning it was stressful trying to get all the paperwork needed to get things started but with the help of the team the wheels started to roll smoothly. Aaron Madrid, our loan officer along with his professional team, was always very responsive, patient with my questions. We would like to give thanks to Aaron Madrid and his team Brandon Willis, Jill Kyle, Ben Lowrey, Zach Ward, and Benjamin Schwalenberg in helping my wife and I on getting out dream home. The website is very user friendly and the process with them was straight forward. I would recommend to any veterans to use Veterans United.
I loved all the programs and tips that were shared with us along the way to help the process go as quickly possible. Our wonderful Loan Officer Joel Smith and his team stayed on top of things and answered all the questions we had and resolved minor hiccups that popped up along the way. And the local realtor (Chelsea Wood) that they set us up with was amazing! I would DEFINITELY recommend Veterans United to all my Veteran friends!
Julie Cute was exceptional in her coordination of all the individual tasks that needed to be completed. She has a delightful personality and telephone presence. She too obviously knows her responsibilities with expertise as she made our to-do tasks quite pleasant and easy to handle. Give her a raise!!!
I was completely satisfied with the refinance experience.
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The whole experience was great!!
Everyone we worked with was so nice and helpful which made our home buying process great!
If given the opportunity to work w/this lending company, do so. You are never left out of all aspects of your loan.
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Janet Bowe and her staff at Veterans United consistently provide superb help and guidance throughout your home buying process. I am one of those people that do not entirely understand the home mortgage business and it is comforting to know there are good people like Janet that we, as veterans, can trust to have our best interests in mind.
Veterans United home loans is great to work with
Only glitch was a miscommunication as to where the closing would take place. I received a text from Alice confirming the closing would be at the title company office. However, when we arrived we were told the closing agent was waiting at Veterans United office. situation was resolved but could have saved us half the commute on a very wintry day.
This was a wonderful experience. We could not be happier. VU has truly spectacular customer service.
This entire loan process was amazing. From start to finish I never had to wonder where we were in the process. The secure portal made submitting requested documentation a breeze. Trevor and Jennifer were always very quick to respond when I had questions. We just love love our new home!! Thank you United Home Loans.
