Good Customer Service!
Closing day could have gone better and faster with better communication between your company and the closing agency as a result three hours was wasted waiting around while they tried to contact your people to finalize every thing. every thing up to that time went well
Now if you want some serious reviews... the process should have been finished weeks before we closed and even weeks before arriving at the close date on the 15th almost 2 full weeks from when we actually closed. If you enabled your loan officers the simple info of exactly what the statists in your underwriting section actually require then this process would be great.
Also other than a simple google session to figure out utilities, appraisals, etc and doing a pre-screening of these individuals before employing them do do any services would be a good idea. On that I understand it will cost time and unfortunately money but if you mandate 2.3% added to a VA loan off the top THEN make money on interest I’m sure you can pay a few extra people through each state or even tome zone to occasionally screen these services and individuals.
Now again to your system. Somehow we submitted my wife’s information when we submitted for the loan initially. Then we reconfirmed all of her information when she got her new job and verified the pay and all that information. Then somehow your system deleted it after an underwriting and before we closed had to resubmit it only after we were told we might not be approved on my salary and cause multiple days of stress attempting to figure out how to make it work not knowing she was needing to be put back into the system and it all being okay.
Now obviously this goes to say we stayed with you through the process but if I would have had an incline of how this process would have been handled I would have simply gone with another Loan office and still debated it at the very end when having to resubmit the same documents repeatedly.
All this being said I want to also mention someone at your offices had the gall to make my title company verify or submit more paper work after both parties had finished signing and made us all stay at the title company when we thought we were finished dealing with it after getting the Clear To Close.
Overall this process was awful and I will make sure anyone that asks about VeteransUnited I will let them know about my entire process.
And give Asli a raise for keeping myself and my wife informed and being the go between for us to all the other sub-par employees I’m sure would have gotten an ear full if I got them on the phone.
Response from Veterans United
Andrew, we appreciate your honest feedback and we are glad that your experience with the Loan Officer was positive. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into financial hardship. Thank you for choosing Veterans United.
Megan was extremely helpful as well. Overall, the process was user friendly and everyone was wonderful. Very proud these people are serving the military community. Thanks !!!
I was recommend Veterans United by a close friend and fellow veteran. They made finding a home a breeze; starting with providing a top notch realestate agent; all the way through the process of closing on my new home; which they made a seamless process.
Veterns United is definitely HIGH SPEED and LOW DRAG, HOOAH!
He was great and very patient
Veterans United is an Organization that cares for our needs. They are effective, prompt, honest, and are composed of an excellent group of Professionals who go out of their way to make if happen. My Team led by Mrs Carma Little was without equal. They are the best in the business and I truly attest to that. Definitely an asset to us Veterans and to your organization. I'm forever grateful.
Nathaniel did a great job. Eric Raw was good at first but then all of a sudden disappeared and I had to go call a number to find out who my new loan officer was. I didn't think that was very personal. He should have let us know he was leaving or the new loan officer should have made contact introducing himself and making sure we felt confident that everything would go smoothly since we were about a week out from closing.
Veterans United Home Loans is a top-notch company. They made my original purchase loan of my home almost seamless; and now I have trusted them to handle my refinancing as a result.
Lindsey James was our Loan contact in Edmond for a new house in Oklahoma City. Working with her was one of the best business interactions I have honestly ever had. Competent, friendly, clear, aggressive in getting things done. She went above and beyond to satisfy our concerns and answering questions. I honestly dont have 1 negative thing to say. Flawless. If you want a professional that will ensure you have a smooth process I highly recommend you give her an opportunity to make your dream home become reality.
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Taylor is a veteran loan broker who is an asset to your company! She displays passion and compassion for those she helps.
The process was fast and they gave me the minimal to do for processing paper work.
We could not have asked for a better experience with Veteran’s United. They made the home loan process smooth and hassle free. The team was so attentive and responsive to all of our needs and concerns. We would recommend everyone to utilize Veterans United for their home loan needs.
I am well pleased with Veterans United.
I decided to refinance my home to a much better offered VA rate, and I stayed with
VU. All the papers are signed, it is a done deal!
