As a Veteran who has worked with other VA loan lenders, I highly recommend working with Veterans United because they have exceptional staff who are very good at what they do and really CARE about you! My experience was outstanding because of the people who were assigned to represent me throughout this home purchase process.
Great team fast responsive good to work
Buying a home could not have went anymore seamless then it did. We are forever grateful to everyone involved in helped in the process! Thank you Jamie, Afton, Mike, Isaac, and Janelle!!
Best decision me and my wife made, would recommend to any veteran who is ready to purchase their forever home.
I had a very smooth process, even during the March-April COVID-19 situation. From contract to closing was about 35 days and I couldn’t be more pleased. Received a great rate, good communication and the web site is very helpful.
Working with veterans United was a very easly process when buying my new home. My agents were very polite and always timely with their responses when I had questions. They assisted me in every step of the process purchasing my new home. I would definitely refer my friends and family to Veterans United.
I will be directing all the Vets and anyone I know to Veterans United Home Loan, You guys are awesome
We are pleased that Veterans United, is the one we had been looking for. Our loan specialist, Hannah Liebhart was amazing. Veterans United is the way to go, they care and are very happy to help anyone to the best of there knowledge. Thank you, Veterans United so much for your help. The Cole's.
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Very Professional Team at Veterans United Home Loans and always very helpful to their clients,Highly Recommend future homebuyers not to look further but let Veterans United serve them and give them an ideal Home of their dream.
Veteran's United are an excellent source for buying a home. They really care about Veterans.
I was told at the beginning of this process that since I had just recently retired from civil service (31 January 2020) and my package had not yet been adjudicated to show a correct earnings that it wouldn't be a problem since what I would be making is available on the OPM website by Jason Bals your representative. So with that being said we decided to go with him. Told him all of our assets (Thrift Savings, 401k's, Roth's, etc.), current home value being sold, etc. Throughout this process he kept telling us we can't get to the closing table without it my retirement LES after telling us to get our business that we wouldn't have any problems. This was falsehood #1. The second falsehood was the home we were buying had some issues with the water testing. His office got the test results the same day we did on 24 March and they sat on them and waiting until the Friday before our "suppose" closing date 16 April to say that we couldn't close because of the water and then went on to tell us that he didn't get the results until the that friday before which is now falsehood #2 since we have time date stamped e-mails showing they got the results on the 24th of March as we did and never said it was an issue since the reason for the water problems wasn't requirement but was an issue my husband and I wanted to resolve after move in so this pushed our close date back a week which cost me $1050 in charges for the movers to hang on to our house hold goods. The 3rd falsehood which he shared our private closing information with my "son in law" via text message. Granted they had done business in the past my son in law was in no way shape or form part of my loan, loan agreement or closing and betraying our trust and confidence is the most egregious part of this entire process. He was rude when I brought it to his attention and I will NEVER, EVER do business with him or your company again. For the reasons I've outlined above I don't understand how Veteran's United would have someone like this in your employ. HORRIBLE PERSON to represent your company!
Response from Veterans United
Wendy, we thank you for sharing your feedback openly and for giving us an opportunity to learn more. Teamwork is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers. We would like to invite you to contact our Client Advocate team to discuss further.
