The only thing I would suggest is a quicker email response. It seemed to take at least a day or two at times to get a response back during the process. Right at the very end when I had emailed regarding if we were being funded on the 30th. I got a response a few hours later stating that "we were funded as planned". I wasn't sure what that meant and responded asking if that meant we were being funded that day. I never received a response back. We did have the money in the bank the following morning but it would have been nice to get a response to the question regardless.
Other than that, everything went fine.
I have to say again the rest of the team Krystal and Jenna (I hope I forgot no one) are Rock Stars their professionalism, patience, and dedication to the task are nothing short of gold albums. They helped make our experience with Veterans United exceptional. Thank You All!
We’d recommend any Veteran to Veterans United.
I chose Veterans United because their rates were lowest; the great service was a definite bonus. Every person I worked with responded quickly, had the answers I needed, and didn't seem to mind a little hand-holding.
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Overall great experience!!!
If you can request people, definitely request Jason Bals and Megan Staszcuk for your loan team, and Shelby Warner for your real estate agent. I wouldn't have been able to get my new house without them.
I wish I would have known about them sooner, what an amazing organization and made buying a home super easy
Aaron and his team deliver. They never forget their clients, and maintain stellar service and attention to detail. Highly recommend-
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Kim worked hard and got things done.
I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Veterans United and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are.
Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest.
Although Veterans United made efforts to compensate me for their mistake in the paperwork presented to the appraiser, it did not cover the substantial out of pocket cost I had to pay due to the mistake which I believe caused the low appraisal on the property.Also, by not using a local appraiser in the area was a problem. The one that was used did a poor job and made too many mistakes to ever be used again. The appraiser did not bother looking at the property fully or do correct comparison’s. The report showed many things left out and showed that she did not view areas and made guesses at what they were in the evaluation write up.
Response from Veterans United
Richard, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third-party providers, it is important that we work together to promote resolution for you. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. We thank you for choosing Veterans United.
