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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,503

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Overall an outstanding job by everyone involved from beginning to end! Will highly recommend Veterans United to any other Veteran looking for a home! Thanks again!

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of Jeff Gilkerson

Loan Officer: Jeff Gilkerson

NMLS# 2407793

5 out of 5 Stars
Would Recommend

Overall the process was very easy, the team took care of everything and all I had to do was read over the contract, sign and provide whatever information was needed.

headshot image of Joshua Stockton

Loan Officer: Joshua Stockton

NMLS# 1737398

5 out of 5 Stars
Would Recommend

The veterans untied team I worked with collectively did outstanding work. That made my first time home buying process stress free and easy to do.

headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Awesome team, stayed in contact the whole time. Super helpful

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend

I love Veterans United this has truly been a great experience!

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

2.5 out of 5 Stars

Ethan needs some work . the overall team concept doesn't work
Ben is amazing

headshot image of Benjamin Pritchard

Loan Officer: Benjamin Pritchard

NMLS# 2266974

5 out of 5 Stars
Would Recommend

At first I was very sceptical about everything beings this was my first home buying experience, but everybody that I worked with was not only very professional, but personable at the same time. All questions were answered in a timely manner and I didn't have to guess as of what to do next. They got me and my family in our dream home very quickly. Thanks to veterans united for all of there dedication

headshot image of Jacob Knipp

Loan Officer: Jacob Knipp

NMLS# 1427980

5 out of 5 Stars
Would Recommend
headshot image of Paul Grise

Loan Officer: Paul Grise

NMLS# 1855193

2.5 out of 5 Stars

The team is nice, however I felt like I was working with a used car salesmen when I was bait-and-switched from a 3% down payment to a 10% down payment. I could say more, but there's not enough room here.
Jordan Williams is the primary reason I will not be recommending VU to any of my veteran friends. I was consistently having to apologize to my Realtor for his failure to return her calls or emails. I'm not certain as to why he has an office phone as he never once answered it; telling my realtor that he prefers emails to phone calls. Preferences are one thing, refusing to verbally communicate is unacceptable.
Furthermore, he didn't seem to have any kind of sense of urgency when it came to meeting the closing date. A week before closing, he assured me we looked to be on track for a 20 July closing; my wife and I would be travelling to Texas the day before specifically for the closing. Then, 3 days before closing he was giving my realtor excuses as about maybe not being ready for the closing date. Excuses that would have been just as relevant when he talked to me as when he talked to her (nothing "came up" that should have changed his answer).
Finally, while at the closing table, several of the documents had the wrong names. The title company was working with your team to get everything corrected. When I texted Taylor and Jordan, Jordan responded saying they were in contact and getting the docs updated. When I reached back out to find out about a timeline for correction, Jordan responded saying, "Honestly I am not sure as I don't really work with title at all in the process." Even if this is true, it is not an appropriate answer to effectively tell a customer, "not my job".

headshot image of Taylor Fruits

Loan Officer: Taylor Fruits

NMLS# 1456769

4.5 out of 5 Stars
Would Recommend
headshot image of Adam Underwood

Loan Officer: Adam Underwood

NMLS# 398146

5 out of 5 Stars
Would Recommend
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend
headshot image of Winter Perkins

Loan Officer: Winter Perkins

NMLS# 1838962

5 out of 5 Stars
Would Recommend
headshot image of Drew Lincoln

Loan Officer: Drew Lincoln

NMLS# 2340650

5 out of 5 Stars
Would Recommend

I wish I could thank this Matthew Perona and his team in person. I will be forever grateful for their help and the ease of this process. My first home buying experience was horrible and this has been a night and day difference. This team was friendly and answered any and all questions. They constantly checked up to make sure I understood everything. They were quick to respond whenever a question was asked. Just great and the Veterans United team is lucky to have such a great crew working for them.

headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend

Gretchen is awesome to work with! In total they kept me informed and helped every step! Call them and use them! Veterans helping veterans

headshot image of Lindsay Petefish

Loan Officer: Lindsay Petefish

NMLS# 1953561

5 out of 5 Stars
Would Recommend

I was overwhelmed by the outstanding customer service I received from VU. It is rare to get this kind of personal attention and care nowadays. I really appreciate everything. VU does an amazing job streamlining the paperwork and creating ToDo lists. They were very helpful. Thank you! Thank you!!

headshot image of Ryan Cannon

Loan Officer: Ryan Cannon

NMLS# 987691

5 out of 5 Stars
Would Recommend
headshot image of Nina Paddock

Loan Officer: Nina Paddock

NMLS# 2167201

5 out of 5 Stars
Would Recommend
headshot image of Danny Freeman

Loan Officer: Danny Freeman

NMLS# 1721091

5 out of 5 Stars
Would Recommend

I will say from the first call speaking with Emmett I knew he would help me through the entire process. We started this in Florida and ended up moving to NC. He was able to help me get a pre-approval letter for NC and he did a great job with such ease. During the entire process I could always count on him for everything. When I was overwhelmed with so much going on he was always there for me and would just listen. I can't say enough good things about him. I told my husband I don't like to fly but would be willing to fly and meet Emmett. He's the best loan officer I have ever talk to. The entire team was amazing. Thanks to all of you for your help. This has been a great experience and I'm one proud veteran. God bless you and America 🇺🇸

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
Would Recommend
headshot image of Haley Craig

Loan Officer: Haley Craig

NMLS# 2328461

5 out of 5 Stars
Would Recommend
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

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5 out of 5 Stars
Would Recommend

The entire Veterans United team did an absolutely outstanding job in making our home-buying experience the easiest I've ever experienced. My sincere thanks goes out to Mac and her team, Bailey and Kim!

headshot image of Mac Maupin

Loan Officer: Mac Maupin

NMLS# 1963169

5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Thank you all, and especially to Joseph and his team! Words cannot express how grateful we are for everything Joseph did for us and his help getting us into our new home. Also, thank you so much for recommending Jane Vallarta and her partner Isabel Vallarta to be our realtors! They are exceptional and really on top of everything! Everyone made this difficult process so much more digestible, and we are grateful for everything you guys did for us!

headshot image of Joseph Sepulveda

Senior Loan Officer: Joseph Sepulveda

NMLS# 1835955

5 out of 5 Stars
Would Recommend
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend

I had a amazing experience and love how easy they make it on our family to buy a new home.

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

4 out of 5 Stars
Would Recommend
headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

You are the best when my dad and assed you sent me a nice condolence card and gift. You was patient with me while I got my self together of his passing. And when it was time you came with your A game.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

Best people ever! Took exactly a month to from start to finish and now I’m in my dream home! Love everyone at veterans United with my whole heart!

headshot image of Tate Unruh

Loan Officer: Tate Unruh

NMLS# 2000032

More Reviews

See all 383,503 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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