Was painless
Veteran’s United made the process very simple & pain free. We’ve previously been through this with other companies, but they can’t hold a candle to how Veteran’s United handled the process & communicated with us. Marty & his team were amazing!
This experience has been nothing but exciting. I learned a lot from the home buying since it was my first. But I feel confident in referring any Vet to use this process
I will definitely recommend Veterans United to any vet I come across looking to buy.
Funding and financing seem to be much easier through your company.
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Experience first-hand why 336,061 homeowners give us a perfect score!
Presley and nick both were great. On top of the entire process from start to finish. Thank you.
Underwriting needs to learn what a DD 214 is and why people get it. It’s a release from federal active duty, so not everyone in the Army will receive one. Not sure why pointing out the difference between a DD 214 and NGB 22 was necessary. Needs work on requesting required documentation when time is available and not within 24 hours of closing prior to days of no contact. All in all we are happy everything worked out and appreciate very much the hard work everyone put it throughout our home purchase adventure, there’s just a few areas that need improvement.
Response from Veterans United
Melissa, Thank you for sending in this survey and informing Veterans United of your experience. This is a great information tool we will be sending out to our team for knowledge. Although our underwriters are very knowledgeable about mortgage loans this is a great training opportunity for our team to know some acronyms and lingo that our veterans use. Again, thank you for your survey and service.
The website is easy to navigate to upload your documents...if there’s any issues the staff will be right there to help!
