Jaclyn Flanagan was a great help to me. Very knowledgeable and patient with my questions.
Very happy with speed of process, overall - to secure our new, much lower, interest rate. Everyone, especially Jeremy Truitt, our Loan Representative, was helpful, transparent and professional. We were refinancing with a VA IRRRL. Jeremy quickly responded to any questions or issues we had, and never left us wondering where we were in the process. Also, he clearly communicated what we needed to provide in regard to pertinent information in order to move our loan forward in a timely manner. The only thing that was a minor point was that there was a document we needed to review before our close, which caused our signing date to be pushed forward a few days. If it had come to it, they were going to extend our locked in rate so we could sign at the rate we had locked in. As you can see, they were willing to work with us, and made our refinancing with Veterans United a positive and worth while process. Our payments are considerably lower and I am happy with the outcome of our IRRRL refinancing.
My husband and I have bought many homes over our lifetime, but there is not a company that compares to Veterans United.On every level, and from the first day to the last, Veterans United is by far, the finest organization.We feel fortunate to have been able to work with them!
Look no further!
Thank you VU for the wonderful gift, and thanks to all of the others involved.
I am a loyal VU customer and look forward to working with you all again in the future. Thank you.
My loan officer changed at the nineth hour and it was for the better. I had a horrible experience with the previous loan officer, but Eric and Morgan stepped in and changed my experience from a frustrating one into a triumphant one! Thanks guys!
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Veterans United made my first home buying experience look so easy. The best customer service you can find in the market.
Beware first time home-buyers. Have somebody that has an experienced or two.
Response from Veterans United
Rommel, thank you for taking time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. And to assure you that all our loan officers are trained and certified to assist in every state. Thank you again for your service.
