They work to help u …. Very responsive
No complaints
Josh and his team did a fantastic job of keeping us informed and helping us through the process!!! Great work to everyone involved!
I felt like I had the most top-notch professional team VU had to offer.
See above
Jim Onkst
Response from Veterans United
Hey there James,
We did "see above" and I really appreciate you calling out Matt’s efforts—he’s a steady hand in tough situations, and I’m glad he was able to help see things through for you. That said, I’m genuinely sorry the experience leading up to that point was such a mess. Getting passed between teams, delayed timelines, and last-minute funding is not the kind of service we aim to provide—especially when you were staying on top of every request as quickly as you did.
I can only imagine how frustrating it was having to juggle labor, truck rentals, and extended rent while waiting on us. That’s a level of stress no one should have to deal with during what’s already a high-stakes process. I’d love the chance to look into where the breakdowns happened and make sure we’re learning from them. If you're open to chatting, feel free to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
We're here from 9 a.m. to 5 p.m. Central, but please don’t hesitate to reach out anytime.
Great experience for my 1st time home buyers experience.
I had a great experience with the VA loan process. We couldn’t have asked for a better team to help us in this process.Thank you all!
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Having a company that understands military complexities and works through them quickly was a relief.
