Probably the worst home buying experience I have been through. Rates aren't horrible. I think they could have been a little better. The communication started off with unnecessary texts just throwing things out there with no bearing on the process. I asked for those to stop and they did. The other part of communication was not always being clear on what was needed. And don't dare try to fix something on your own or you'll spend more time and money getting it cleared. If I would have been told exactly what was needed on remediation items listed instead of this needs fixed, It would have gone a lot smoother and a little less stressful. Maybe it's the VA loan requirements or maybe not. Either way when I buy another home, I'll use someone else.
Response from Veterans United
Hi Curtis,
I'm really sorry to hear about your experience-- it sounds like the communication didn't live up to what we strive for, and that's not okay. Homebuying is stressful enough without added frustrations like unclear instructions or unnecessary texts. I can understand how that would make things more difficult and stressful.
Its also disappointing to hear that you felt the remediation process could have been smoother, We know the VA loan requirements can be a bit complex, and we aim to guide out borrowers through them as clearly as possible. I'm sorry we didn't do a better job of that in your case.
If you're open to it, we would love to have our client advocate team look into what happened here and see how we can learn from your experience. Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com whenever it’s convenient for you.
My home-buying journey with Veterans United Home Loans has been nothing short of exceptional. From start to finish, the team demonstrated professionalism, dedication, and genuine care for my needs. Billy Abney, my Loan Officer, and Briana, my Home Buying Concierge, were especially outstanding. We also have to give a shout-out to D.K. Wilson our Transaction Coordinator. They made the process smooth, clear, and stress-free, always keeping me informed and addressing any concerns promptly.The Veterans United app also played a crucial role, providing an intuitive platform for document management, status updates, and seamless communication. I couldn't have asked for a better experience, and I highly recommend Veterans United to anyone looking to buy a home. Their commitment to veterans is truly commendable, and they’ve earned my trust and gratitude.My family and I will forever be greatfull and will definitely recommend you to my fellow Veterans. Thank you Billy and Team!
Thanksfor everything. Veterans United From start to finish. I really enjoyed my experience. I will recommend to all.
Big THANKS to the "Jordans' " and the rest of the team for making this experience easy and painless... love you guys and gals...
The folks at veterans United are people you can trust to guide you and look out for your best interest. They know their business and will stand by you all the way through the process.
😊😊😊😊😊😊😊😊😊
We did struggle with closing and the title company having details or a good contact to get closing docs checked and funds distributed but overall great to work with you all again.
If you need anything from this team of experts they will get it for you. Any question or thought that I had was answered and handled in a perfect way.
Second time trusting VU to get me into a home and I’m very glad I did. They helped me out tremendously through the entire process and did not leave a single stone unturned. My whole being thanks VU very much.
This was my second time using Veteran United and can honestly say I will never go through another company to buy a home. My team was wonderful, kind and amazing at what they do!Thank you at helping me find my forever home 🏡
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I heard some not so pleasant experiences from other prior to using VU yet over the few years I worked with a variety of people, I had not one person that was unprofessional. Best part for me was I was completely blind and unknowledgeable to the home buying process yet everyone took their time to make sure I was educated on my options. I was never pressured and never felt as though anyone on the team was unreachable at any moment. They truly do work for you to ease the pain and in 26 short days I was able to close successfully on my first home. Thank you all and I highly recommend the team I had to any veteran looking to purchase.
Merrie was the bomb dot com! We will definitely be using her assistance when the next home comes into play. She pushed for our extra “bells and whistles” and made sure we were getting everything that we could within our rights. She called us daily, weekly and emailed us with any updates if needed. We would recommend her x 10. Definitely keep her on the team and promote her asap !
Beautiful team and I will recommend Veterans United to anyone that is buying a home.
They surprised me with how fast and efficient the process was from having everything in one place to reminding me in a email of the task to be done to be ready to buy the house. The people they recommended and the amount of stuff they do in the back end to help us veterans out is something to be appreciated and very hard to find.
